Technical Support Manager jobs in Fayetteville, NC

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Technical Support Manager jobs

F
Computer Support Technician II
  • Fayetteville Technical Community College (E)
  • Fayetteville, NC FULL_TIME
  • Fayetteville Technical Community College is recruiting for a new member to join our Management Information Services Team and now accepting applications for a full-time Computer Support Technician II.

    The Computer Support Technician II provides technical and support services in the installation, configuration, operation, maintenance, troubleshooting, and diagnosis of computer hardware, software, and peripheral equipment. This position supports students, faculty, and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus personal computers through hands-on and help desk functions, as well as assists in the maintenance and reporting related to hardware and software inventory database.

    This position’s responsibilities require independent analysis, communication, and problem solving.
    Duties are performed with little supervision and require initiative and judgment.

    We offer a valuable benefits package that includes the following:

    NC State Health Plan
    NC State Retirement Plan
    Paid Leave
    Paid Holidays
    Cafeteria Plan (IRS Code Section 125)
    Educational Benefits
    Longevity
    TRICARE Supplement Benefits
    Full-time employee benefits.
    Duties
    Duties may include, but are not limited to, the following:
    • Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines.
    • Assist and prepare room layout and replacement/setup of computer classrooms and open IT labs.
    • Install computer hardware and software; link peripheral equipment and test configuration.
    • Analyze research and provide solutions to faculty and staff requests for information technology needs.
    • Troubleshoot hardware and software problems as they relate to data communications, computers, printers, and peripherals utilizing diagnostic software and logical troubleshooting procedures.
    • Work with MIS staff as appropriate to determine and resolve problems and requests received from end-users.
    • Perform major computer repairs as they relate to operating system platforms, hardware installation, and upgrades.
    • Perform routine inspections and preventative maintenance of computer hardware.
    • Download software patches and other appropriate hardware from the internet, test, and install as necessary.
    • Provide help desk support as well as perform day-to-day administration, maintenance, and support of computers and peripherals.
    • Coordinate vendor support between the College and manufacturer representatives for hardware and software information for computer systems; maintain information about equipment and installation; identify software users and recommend packages or other approaches as assigned.
    • Accept responsibility for any tools issued by the College to perform daily job functions, as required (e.g. iPads, laptops, etc.).
    • Maintain inventory of computer hardware, software, and supplies.
    • Compile and prepare job-related reports and documentation, as required.
    • Write basic computer code and report generation programs, as required
    • Test and evaluate new computer hardware and software for campus use.
    • Attend workshops, conferences, and meetings related to assigned area(s) of responsibilities.
    • Provide training to end-users in the proper operation of computer equipment and applications.
    • Perform related duties as assigned.
    Minimum Qualifications
    An Associate’s degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Communications Technology; or equivalent.

    One year of experience troubleshooting computers, peripherals, and software applications required.
    Demonstrated technical expertise in support of operating systems required.
    Preferred Requirements Full or Part Time Full Time College Pay Scale Minimum starting salary $50,160.00 annually Number of Months 12 Employee Benefits
    NC State Health Plan
    NC State Retirement Plan
    Paid Leave
    Paid Holidays
    Cafeteria Plan (IRS Code Section 125)
    Educational Benefits
    Longevity
    TRICARE Supplement Benefits
    Posting Number S16-24
    Posting Detail Information

    EEO Statement
    The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.
  • 28 Days Ago
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R
Field Computer Technical support
  • Raag Solutions
  • Lillington, NC FULL_TIME
  • ***This is an on-site position. ***The driving radius from the contractor's home to their assigned duty station should be at most 20 miles maximum, ideally 15. The same position is open in Lillington,...
  • 8 Days Ago
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F
Technical Manager
  • FirstHealth of the Carolinas
  • Pinehurst, NC FULL_TIME
  • Technical Manager The Technical Manager (TM) coordinates the technical aspects of implementation, including hardware, processes and decisions, and the project plan. The TM for the Epic project will pa...
  • 1 Month Ago
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N
Full Time Service Technician
  • NEST Manager Real Estate
  • Fayetteville, NC FULL_TIME
  • About usNEST is a small business in Fayetteville, NC. We are professional, agile and professional.Our work environment includes: Modern office setting Growth opportunitiesNest Managers is looking for ...
  • 1 Month Ago
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C
ITS Technical Support Specialist I POS # 115000043
  • Cumberland County, NC
  • Fayetteville, NC FULL_TIME
  • Position Overview *Salary will be determined by applicants qualifying education and experience* Join Cumberland County as an ITS Technical Support Specialist I! As part of this position, you'll serve ...
  • 16 Days Ago
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U
Performing Arts Technical Support Assistants (2024)
  • University of North Carolina Pembroke
  • Pembroke, NC FULL_TIME
  • Performing Arts Technical Support Assistants (2024) Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the o...
  • 15 Days Ago
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0 Technical Support Manager jobs found in Fayetteville, NC area

A
Junior Network Engineer
  • Apex Systems
  • Fayetteville, NC
  • Apex Systems is looking to hire a Junior Network Engineer to support our DOD client here in the Ft. Liberty, NC area. If...
  • 4/25/2024 12:00:00 AM
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T
Product Support Technician - Allied Mobile Systems
  • The Godwin Group
  • Fayetteville, NC
  • Job Description Job Description Product Support Technician Allied Mobile Systems Dunn, NC Allied Mobile Systems, a thriv...
  • 4/25/2024 12:00:00 AM
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I
Sharepoint Systems Analyst with TS/SCI
  • IMG Information Management Group, Inc.
  • Fayetteville, NC
  • Opportunity: Transform technology into opportunity as an Information Technology Analyst Senior (SharePoint)with IMG. A c...
  • 4/25/2024 12:00:00 AM
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C
Principal Front End Engineer, CMS-Xumo
  • Comcast Corporation
  • Fayetteville, NC
  • Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment a...
  • 4/24/2024 12:00:00 AM
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T
Field Application Specialist - HammerHead
  • The Toro Company
  • Fayetteville, NC
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/23/2024 12:00:00 AM
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C
Principal Cloud DevOps Engineer, CMS-Xumo
  • Comcast Corporation
  • Fayetteville, NC
  • Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment a...
  • 4/23/2024 12:00:00 AM
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A
Junior Network Engineer
  • Apex Systems
  • Fayetteville, NC
  • Apex Systems is looking to hire a Junior Network Engineer to support our DOD client here in the Ft. Liberty, NC area. If...
  • 4/22/2024 12:00:00 AM
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A
Board Certified Behavior Analyst (BCBA)
  • Aces Aba
  • Fayetteville, NC
  • Salary: Starting at $70,000-$79,000 (dependent on experience)ACES is driven to elevate the standards in the treatment of...
  • 4/22/2024 12:00:00 AM
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About Fayetteville, North Carolina

Fayetteville (/ˈfeɪətˌvɪl/) is a city in Cumberland County, North Carolina, United States. It is the county seat of Cumberland County, and is best known as the home of Fort Bragg, a major U.S. Army installation northwest of the city. Fayetteville has received the All-America City Award from the National Civic League three times. As of the 2010 census it had a population of 200,564, with an estimated population of 204,408 in 2013. It is the 6th-largest city in North Carolina. Fayetteville is in the Sandhills in the western part of the Coastal Plain region, on the Cape Fear River. With an estima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$115,895 to $154,441
Fayetteville, North Carolina area prices
were up 1.5% from a year ago
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What does a Technical Support Manager do?

Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019