Technical Support Manager jobs in Garland, TX

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Manager
  • Fullsteam Personnel, LLC
  • Richardson, TX FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary: Diamond Data Systems, part of the Fullsteam family of companies, is seeking a talented individual who has a passion for providing world-class service and experiences for our client community. This role is primarily on-site in Richardson, TX with the potential to work remotely 1 day per week following initial onboarding. Reporting to the Chief Operating Officer, this role will be joining the management team of our software company, where we use innovation, great design, and reliability to deliver products that provide exceptional value to our clients. This is a key role, elevating how we support and interact with our clients through strategy and execution. Ultimately, we strive to help our clients be successful in their businesses while leveraging The Uniform Solution, our suite of products and services designed for uniform retailers and distributors. The ideal candidate will be a skilled problem solver, have excellent verbal and written communication skills, proven advancement in previous technical support roles, be highly proficiency with software solutions, have the ability to deliver high-level client support with strong phone/email etiquette, and know how to lead and manage a technical support department. As a leader on the team, this role will foster an environment of partnership and positivity, bias toward action, and commitment to our clients. The Technical Support Manager will learn our software and become a key trusted advisor internally and with our clients, driving client retention, client satisfaction, and overall client experience. Primary Responsibilities: Manage a technical support department and ensure industry standard best practices are in place that (1) minimize response time to client inquiries, (2) ensure tickets are resolved in a timely and effective manner, and (3) meet client retention and CSAT benchmarks Lead by example with direct reports Administer, review, and track all open issues to resolution Use dashboards, reports, and data to monitor performance and lead toward on-target outcomes Embrace an attitude of continuous improvement by identifying opportunities and implementing changes to existing processes, procedures, tools, and documentation Assign projects to support team members to achieve the greatest output and highest customer satisfaction Rapidly establish a solid working relationship with our clients Personally provide support on escalated items and work toward resolution with clients Identify and escalate priority issues to the Development Team Review support calls and recommend additional customer assistance if required Develop the support team into one that is recognized for exceptional service Supervisory Responsibilities: This position supervises 6-8 technical support specialists Primary Qualifications: 3-5 years’ experience as a technical support manager or team lead Bachelor's degree from a four-year college Strong technical aptitude with proven advancement as a technical support representative Excellent communicator (written and verbal) Proven track record troubleshooting and resolving complex problems High attention to detail and accuracy A quick thinker who strives to meet company goals Organized and achievement-driven manager who can start and complete projects Can quickly learn how to effectively use the software products we develop, sell, and support Knowledge of Windows Operating Systems and mobile platforms (i.e. Android, iOS) Working knowledge of e-commerce preferred Familiarity with common anti-virus software Ability to troubleshoot hardware (printers, scanners, etc.) Networking/LAN knowledge Experience developing product support documentation is a plus Must be able to work on-site in our Richardson, TX office We value in-office collaboration and team partnership; this is primarily an on-site role, based out of our Richardson, TX office. After initial onboarding, this role is eligible to work remotely 1 day each week. Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 15 pounds. = = = = = = = = = = = = = = = = Benefit Information: Fullsteam and its Family of Companies offers a competitive wage as well the following benefits: Major Medical Dental Vision 401k with Company Match Paid Holidays Personal Time Off Employer Paid Short Term Disability & AD&D Other employee paid supplemental insurances offered EEOC & ADA Statement: Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. It has come to our attention that various individuals and organizations are contacting people offering false employment opportunities with Fullsteam. These individuals and organizations may request personal information or money in order to progress the application. Fullsteam does not ask for money transfers or payments from applicants to secure a job. If you are asked for money transfers or payments to secure a job, you should assume that such individuals and organizations are not providing genuine offers or services. If you believe you have received a fraudulent job offer, we would appreciate you contacting us at HumanResources@fullsteam.com. All legitimate open positions at Fullsteam can be found in our careers job site. Please access that from the Apply for a job section to verify the legitimacy of a job offer. Fullsteam: Leading the Evolution of Software and Payments Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems. Fullsteam is a rapidly growing, dynamic, and exciting private equity-backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts. Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting-edge software and payments platform.
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Technical Support Manager
  • Cytracom
  • Allen, TX FULL_TIME
  • About Us: Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional...
  • 11 Days Ago

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Technical Support Project Manager
  • Safran Helicopter Engines
  • Grand Prairie, TX FULL_TIME
  • Summary of Job Purpose: The Technical Support Project Manager is responsible to oversee all company technical support projects, coordinate project teams and ensure technical support projects are compl...
  • 1 Month Ago

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Manager, Technical Support
  • Securonix
  • Addison, TX FULL_TIME
  • Securonix is leading the evolution of SIEM for today’s hybrid cloud, data-driven enterprises. Securonix Unified Defense SIEM provides organizations with content-driven threat detection, investigation,...
  • 1 Month Ago

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Technical Sales Support Manager - TEXAS
  • Wedi Corporation
  • Dallas, TX FULL_TIME
  • wedi Corporation (www.wedicorp.com), is the worldwide industry leader in the manufacturing and development of high-performance and quality shower systems and backer board systems used in the construct...
  • 3 Days Ago

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Technical Account Manager - Telco, Enterprise Support (Telco)
  • Amazon Web Services, Inc.
  • Dallas, TX FULL_TIME
  • Bachelor’s Degree in Computer Science, Math, or related discipline, and 3 years of equivalent work experience or 5 years of related work experience. 3 years of technical engineering experience AWS Sal...
  • 19 Days Ago

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0 Technical Support Manager jobs found in Garland, TX area

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TST- National Technical Services Mgr
  • Samsung HVAC America, LLC
  • Roanoke, TX
  • Job Description Job Description Job Title: National Technical Services Manager Department: Technical Services FLSA Statu...
  • 3/27/2024 12:00:00 AM

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Operations Support Manager
  • Rinker Materials
  • Dallas, TX
  • Job Description Job Description Why Join Our Team? Joining Rinker means becoming a part of a team that's committed to ma...
  • 3/27/2024 12:00:00 AM

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Desktop Engineer
  • Franklin Fitch
  • Dallas, TX
  • Desktop Engineer | On-site in Dallas, TX | $75,000 - $85,000 + Benefits We are currently working with an established fir...
  • 3/27/2024 12:00:00 AM

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IT Operations Manager
  • DN Tanks
  • Grand Prairie, TX
  • Our culture is rooted in a shared vision - to help keep the world's most precious resource safe - and in the core values...
  • 3/27/2024 12:00:00 AM

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Warehouse Manager
  • Fractal Design
  • The Colony, TX
  • Job Description Job Description Position Summary: The Warehouse Manager will collaborate closely with the Technical Supp...
  • 3/26/2024 12:00:00 AM

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Help Desk Manager
  • Saxon Global
  • Plano, TX
  • Our Client is looking for HelpDesk Manager Role, who has got some experience in Project Coordination Due to the Nature o...
  • 3/25/2024 12:00:00 AM

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Instruction Support Manager - REMOTE
  • MasteryPrep
  • Dallas, TX
  • Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
  • 3/24/2024 12:00:00 AM

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ERP Technical Support Specialist (Orion)
  • TEKenable Ltd
  • Dallas, TX
  • TEKenable is looking to hire an ERP Technical Support Specialist for their in-house ERP System, Orion. The role requires...
  • 3/24/2024 12:00:00 AM

Garland is a city in the U.S. state of Texas. It is located northeast of Dallas and is a part of the Dallas–Fort Worth metroplex. It is located almost entirely within Dallas County, except a small portion located in Collin and Rockwall counties. As of the 2010 census, the city had a population of 226,876, making it the 87th-most populous city in the United States of America and the 12th-most populous city in the state of Texas. In 2017, the population rose to 238,002. Garland is second only to the City of Dallas in Dallas County by population and has easy access to downtown Dallas via public t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$126,378 to $168,408
Garland, Texas area prices
were up 2.2% from a year ago

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Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
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Some, called computer network support specialists, support information technology (IT) employees within their organization.
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