Technical Support Manager jobs in Henrietta, NY

Our client is a diversified precision metal working company that provides a variety of services to the telecommunications, computer, business machine, office equipment, medical, heavy transportation, voting equipment, electronic, warehouse management and automotive sectors. Their vertical integration of services provides our customers with a multitude of flexible manufacturing options based on volume, cost, and delivery.

Essential Duties and Responsibilities:

The essential responsibility of this position is to ensure that manufacturing operations in that CNC Blanking and Press Brake departments are continuously improving and working towards strategic initiatives.

• Ensures that all associates are properly trained in all safety work practices and procedures. Also ensures that their teams follow all safety procedures consistently.
• Ensures that all processes in department can be performed in a safe manner and works with engineering and the safety manager to assess processes to improve ergonomics on each process.
• Leads efforts to continuously improve the performance of processes in the CNC Blanking and Press Brake departments to improve the quality metrics for products delivered to the customer. Coordinates efforts with the quality department to ensure customer specifications are consistently met.
• Coordinates efforts with the planning and production control team to ensure that production schedules are consistently attained. Makes decisions about weekly scheduling to include overtime in reporting departments. Makes recommendations and gains approvals from senior management that ensures staffing levels can meet customer demands.
• Ensures that products are consistently flowing through manufacturing departments on a daily basis and critical products are moved through the area to meet customer requirements. Ensures that all members of departments record production accurately, move products through production using established ERP system.
• Lead efforts to improve the productivity of CNC Blanking and Press Brake departments ensuring the most efficient use of direct production labor. Coordinates efforts with engineering to continuously improve the efficiency of manufacturing processes. Makes recommendations to senior management and seeks to gain approval for improvement to equipment/ processes that will improve productivity.
• Controls and looks for ways to reduce spending in CNC Blanking and Press Brake departments per annual budgets. Participates in annual budgeting process to ensure accurate budgeting.
• Provides leadership, coaching, and annual evaluations to group leaders, and associates in assigned departments. Ensures that all personnel assigned in their departments are trained to appropriate levels.

Supervisory Responsibilities:

• May have 10 to 25 direct labor associates. Individual must carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates; rewarding and disciplining Associates; addressing complaints and resolving problems.

Education/Experience:

• Bachelor's degree (B.A.)
• 10 to 15 years related experience or training or equivalent combination of education and experience.
• To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office software applications, Internet Explorer, Design software, Development software, Human Resources software, Inventory software, is very familiar and comfortable with Manufacturing software (ERP), and Project Management software.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

INDHP

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Supervisory: 3 years (Required)
• Sheet metal: 5 years (Required)
• Laser Turret Combo: 10 years (Preferred)

Ability to Relocate:

• Rochester, NY: Relocate before starting work (Required)

Work Location: In person