Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Peterson has an open position for the Field Technical Support Manager. The Field Technical Support Manager serves the sales and engineering departments by utilizing their technical background to identify customer needs and engineering adaptations of Peterson products as well as providing technical field support, technician training, and troubleshooting for company products, both Peterson and Maxi-Seal. Acts as initial field service contact for fleet and OEM customers.
The ideal candidate will demonstrate capability in solving complex technical problems and coordinate with multiple departments. Also a minimum of 5 years experience in field training activities and troubleshooting activities.
Peterson Manufacturing is an equal opportunity employer (EOE/M/F/Vet/Disability Employer). We celebrate diversity and are committed to creating an inclusive environment for all employees. Peterson Manufacturing does not sponsor applicants for work visas.
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