Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Overview:
The Technical Support Manager is responsible for working to either restore service as quickly as possible, or alerting and/or escalating issues to the appropriate Information Technology support person.
ESSENTIAL FUNCTIONS:
Requirements
At least 3 years of experience in a first level technical support position.
Knowledge of POS technology, software and hardware, networking, and technical support.
A and Net certification preferred.
Technical diploma (preferred) in a related field from a recognized institution or equivalent experience.
Excellent and interpersonal and customer service skills.
Strong troubleshooting, analyzing and problem-solving skills.
Ability to learn new technology and applications.
Solid written and verbal communication skills.
Strong time management skills.
Ability to communicate in English.
Mature and self-motivated professional able to handle a fast-paced environment with the ability to change schedule and juggle multiple projects when necessary.
Strong multitasking and project management skills.
Excellent follow through and organizational skills.
PHYSICAL REQUIREMENTS:
Ability to remain in a seated position for sustained periods of time.
Ability to use hands for reaching, handling papers, picking up the telephone, typing on a computer, etc.
Ability to lift or carry 30 pounds.