Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Company Overview:
Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life.
Job Summary:
Conexon is seeking a dynamic and experienced Technical Support Manager to lead our technical support team. This role is critical in ensuring that we provide exceptional service and support to our customers. The Technical Support Manager will be responsible for overseeing all aspects of the technical support department, including staff management, customer service operations, and system troubleshooting. This position requires a strategic thinker with strong technical expertise and excellent leadership skills.
Requirements
Key Responsibilities:
Qualifications:
Why Work for Us?
At Conexon, you will be part of a company that is impacting lives by connecting rural communities to the digital world. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth in a supportive and innovative work environment.