Technical Support Manager jobs in Middlesex, NJ

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Technical Support Manager jobs

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Freight Sales Support Analyst
  • Synerfac Technical Staffing
  • Edison, NJ FULL_TIME
  • International Freight Forwarding Company in Edison, NJ is seeking a Direct Hire Freight Sales Support Analyst

    The Freight Sales Support Analyst role is a position designed to assist with the growth and development of the organization. As part of the Sales Support team, the position will report to the Sales & Marketing and respective Branch Manager, and should include skills of account management, quoting, customer service, data analysis, troubleshooting obstacles for alternatives, and sales support. Strong written and oral communication skills, and experience with MS Excel are also required. Ability to multitask and work in a fast-paced environment essential.

    We are in search of a versatile, energetic, and driven individual to join our team in the North East of the United States as a Freight Sales Support Analyst. In this role, you will be responsible for overseeing and efficiently managing our pricing to ensure our competitiveness in the market, and optimize customer satisfaction. Your key responsibilities will involve collaborating with stakeholders across different departments and utilizing external resources to conduct market evaluations, and analyze prospects, ultimately providing valuable analytical reports. If you are motivated to contribute to our organization's success and possess the acumen to excel in a dynamic environment, we eagerly anticipate your application.

    DUTIES AND RESPONSIBILITIES:
    • Conduct data analysis and interpretation to identify trends, patterns, and potential opportunities.
    • Keep pricing records for customers up to date, managing rate sheets and pricing databases.
    • Establish and uphold Standard Operating Procedures (SOPs) to ensure service consistency and excellence for both existing and new customers, actively participating in the implementation process of newly acquired business.
    • Generate pricing and business analysis reports, presenting them to senior management to support informed decision-making processes.
    • Take ownership of day-to-day sales support for assigned accounts, which includes communicating with clients, creating necessary reports, rate matrices, sales proposals, spot quotes, and quarterly quotes, as well as updating client information forms.
    • Coordinate with the overseas team for rate requests and discussions.
    • Prepare monthly reports on each assigned account, analyzing any business changes and contributing to new business development initiatives.
    • Play a vital role in expanding business with existing accounts, exploring and incorporating new trade lanes.
    • Utilize all internal and external software and databases, including CRM, to streamline processes and enhance efficiency.
    • Prepare RFI (Request for Information) and RFQ (Request for Quotation) documents or any other rate proposals as required.
    • Attend sales meetings, sales calls, or management meetings as requested.
    • Proactively seek alternative shipping solutions, including exploring new routes when necessary.
    QUALIFICATIONS:
    • Education: Bachelor's degree or higher.
    • Experience: 2-5 years of combined experience in pricing, sales, and analysis.
    • Industry Knowledge: Familiarity with the International Shipping and Transportation industry.
    • Software Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint) and skilled in conducting internet and media research.
    • Supply Chain Expertise: Experience in Supply Chain and Logistics, with particular exposure to CPG, FMCG, and Beverage sectors considered a significant advantage.
    • Additional Skills: Knowledge in Freight Procurement Software is a plus.
    • Numerical Acumen: Demonstrated ability to calculate figures and amounts accurately.
    • Attention to Detail: Acute attention to detail, along with strong organizational and problem-solving skills.
    • Excellence and Standards: A commitment to excellence and high standards in all tasks undertaken.
    • Communication Skills: Excellent written and verbal communication skills, with the ability to understand and follow written and verbal instructions.
    • Adaptability: Versatility, flexibility, and a willingness to work effectively within constantly changing priorities.
    • Pricing Insight: Clear understanding of pricing and market conditions.
    • Interpersonal Abilities: Strong communication skills to interact effectively with various stakeholders.
    COMPETENCIES:
    Problem Solving: Demonstrates exceptional problem-solving skills, promptly identifying and resolving issues. Skillfully gathers and analyzes information, generating creative and innovative solutions. Thrives in group problem-solving situations, thinking outside the box to achieve optimal outcomes. Maintains rationality when dealing with emotional topics, contributing to effective decision-making.

    Customer Service: Exhibits a customer-centric approach, skillfully handling difficult or emotional customer situations. Responds promptly to customer needs and actively seeks feedback to enhance service and overall satisfaction. Proactively assists customers and promptly provides rates, ensuring timely responses to their requests. Remains committed to delivering exceptional service and consistently upholds customer commitments.

    Teamwork: Demonstrates a fine balance between team and individual responsibilities, fostering a collaborative work environment. Embraces others' perspectives and provides constructive feedback, contributing to a positive team spirit. Prioritizes the team's success over individual interests, fostering a cohesive and supportive atmosphere. Successfully collaborates with demanding and difficult individuals, promoting effective teamwork.

    Ethics: Treats all individuals with unwavering respect and integrity, upholding the core values of the organization. Inspires trust among colleagues and stakeholders through consistent commitment and ethical conduct. Demonstrates dedication to maintaining ethical standards in all aspects of work.

    Attendance/Punctuality: Exhibits exemplary attendance and punctuality, ensuring full coverage of work responsibilities. Arrives at meetings and appointments on time, demonstrating reliability and commitment to professional obligations.

    REPORTS TO: SVP Sales & Marketing USA

    Salary paying $60,000-$80,000

    Karina Rodriguez
    Synerfac Technical Staffing
    Phone: 732-271-9333
    krodriguez@synerfac.com
  • 1 Month Ago
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Group Home Manager
  • NLC Support
  • South Plainfield, NJ FULL_TIME
  • Benefits: Competitive salary Dental insurance Health insurance We are looking for an experienced Group Manager to join our team. The successful candidate will be responsible for leading a team of prof...
  • 1 Month Ago
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Retail Business Manager
  • Synerfac Technical Staffing
  • Asbury Park, NJ FULL_TIME
  • Manufacturer & Distributor of Agricultural products in Monmouth County is seeking a Direct Hire Retail Business Manager. The position: We're looking for an experienced account manager with extensive w...
  • 1 Month Ago
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Technical Support Specialist
  • Slice Merchant Services
  • Matawan, NJ FULL_TIME
  • Job description Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment proces...
  • 13 Days Ago
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Technical Support Specialist
  • Slice Merchant Services
  • Eatontown, NJ FULL_TIME
  • Job description Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment proces...
  • 13 Days Ago
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Technical Support Specialist
  • Slice Merchant Services
  • Asbury Park, NJ FULL_TIME
  • Job description Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment proces...
  • 13 Days Ago
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0 Technical Support Manager jobs found in Middlesex, NJ area

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Service Desk Manager
  • Top Prospect Group
  • Hanover, NJ
  • If you’re passionate about service excellence and skilled in managing contact center teams, we want to hear from you! Co...
  • 4/18/2024 12:00:00 AM
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Help Desk Manager | On-Site NYC 10025
  • IT Accel
  • New York, NY
  • Job Description Job Description Desktop Support Manager NYC $100k+ Responsibilities: Leadership: Lead and mentor a team ...
  • 4/18/2024 12:00:00 AM
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Help Desk Manager
  • Sunrise Systems Inc
  • Trenton, NJ
  • Job Title: Help Desk Manager Location: Trenton, NJ Duration: 03 months on W2 with possibility of extension. Job Descript...
  • 4/18/2024 12:00:00 AM
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Head of Development and Technical Operation
  • Two Blind Brothers
  • New York, NY
  • Hiring Company: Two Blind Brothers Title: Head of Development and Technical Operation Reports to: Co-Founder Position Ty...
  • 4/18/2024 12:00:00 AM
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Technical Field Representative
  • Lhh
  • Dayton, NJ
  • A client of LHH is seeking a passionate candidate to join their team as a Technical Field Representative. This role is i...
  • 4/16/2024 12:00:00 AM
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Support Manager
  • Selby Jennings
  • New York, NY
  • Are you a tech-savvy problem solver with a passion for keeping systems running smoothly? Do you thrive in a dynamic envi...
  • 4/16/2024 12:00:00 AM
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Retail Technical Support Manager
  • Reformation
  • New York, NY
  • **Retail Technical Support Manager** at Reformation NY **Who We Are:** Refor mation is a fast-growing company that prove...
  • 4/14/2024 12:00:00 AM
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IT Technician for MSP - Level II- EXPERIENCE REQ
  • Mazteck
  • Mahwah, NJ
  • Job Description Job Description Mazteck IT, is looking for a motivated, self-starting individual to join our team. The c...
  • 4/14/2024 12:00:00 AM
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About Middlesex, New Jersey

Middlesex is a borough in Middlesex County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 13,635 reflecting a decline of 82 (-0.6%) from the 13,717 counted in the 2000 Census, which had in turn increased by 662 (+5.1%) from the 13,055 counted in the 1990 Census. Middlesex was incorporated as a borough by an act of the New Jersey Legislature on April 9, 1913, from portions of Piscataway Township, based on the results of a referendum held on May 6, 1913.[21] The borough's name derives from Middlesex, England.[22][23] According to the United States C...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$143,052 to $190,631
Middlesex, New Jersey area prices
were up 1.5% from a year ago
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What does a Technical Support Manager do?

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