Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
SUMMARY
This position will lead, manage, and maintain all activities of the Technical Support & Warranty Department. The Technical Support & Warranty Manager is responsible for overseeing the warranty process and providing oversight to the warranty admins and the processing of warranty claims. This individual will manage the supporting of our customers (contractor, installers, and technicians) in the field and ensuring the delivery of high-quality customer service to both internal and external customers. In addition, the Technical Support & Warranty Manager will gather and analyze data to help gain valuable insights and influence company-wide decision-making.
ESSENTIAL JOB FUNCTIONS
Supervisory Responsibilities:
Duties/Responsibilities:
Tech Support
Warranty
Other
Performs other related duties as assigned.
Requirements
REQUIRED SKILLS/ABILITIES
EDUCATION AND EXPERIENCE
Equivalent combination of the above education and experience
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