Technical Support Manager jobs in Monterey, CA

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Manager
  • Pebble Beach
  • Pebble Beach, CA FULL_TIME
  • Company Background:

    For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

    Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.

    Job Summary:

    The Technical Support Manager will lead the IT Technical Support team to deliver World Class Service to our employees. The Technical Support team is responsible for the installation, maintenance, repair, upgrade, and support of all Pebble Beach Company (PBC) computers, printers, fax machines, copiers and related equipment/software. In addition, this team ensures that our Resort Operations including Hotels, Front Desk, Restaurants and Retail environments are all working properly.

    Essential Duties & Responsibilities:

    • Set standards for service, drive excellence and deliver World Class Service to employees. Be an advocate for the employees when they have technical issues. Maintain relationships with and advocate on behalf of employees. Act as a liaison to IT.
    • Manage the Technical Support team. Schedule hourly team members, review Resort needs and establish staffing levels.
    • Regularly exercise independent judgment and make decisions based upon knowledge of the company’s organization and policies.
    • Take ownership to ensure completion all IT requests regardless if escalated to another team member on the Technology team. Analyze, prioritize, delegate and assign incoming requests.
    • Attend weekly staff meetings and submit updated weekly status reports on projects as assigned.
    • Lead help desk support including ticketing system to achieve service level agreements. Monitor customer surveys to ensure SLA. Regularly report out statistics and use ITIL practices to continuously improve.
    • Develop, document and maintain an inventory of all PC’s, printers and related equipment. Ensure smooth remote group check-ins and equipment deployments for all special events.
    • Provide input to recommendations of other Technology software and hardware. Have a passion for technology solutions.
    • Coach and mentor the technical support team in its use of technology. Be proficient in technology enough to make good investments and tradeoffs.
    • Diagnose and correct software problems, including user errors, configurations errors, and bugs.
    • Complete projects according to timeline and within budget.
    • Manage the distribution and installation of new software/updates for all company PC’s and related systems in tandem with the rest of the technology team.
    • Research, analyze and recommend new hardware/software configurations for desktop PC’s. Manage and recommend budget for employee technology.
    • Provide 24-hour after hours support service as dictated by department schedule.
    • Comply with all Pebble Beach Company safety and health policies and procedures
    • Stay current with technology, PC hardware and software technology trends
    • Work collaboratively with applications and infrastructure teams to help deliver operational efficiency to the resort

    Required Skills:

    • College degree in technology related field is required.
    • At least 3 years of PC software and hardware maintenance.
    • At least 2 years of management experience leading technical support.
    • Valid California driver’s license.
    • Excellent analytical skills.
    • Strong problem-solving skills and proven record of deductive reasoning.
    • Technical acumen and knowledge of computers, software, hardware, devices and technology.
    • History of successful project management and implementations.
    • Self-motivated, independent learner and team player.

    Why work for Pebble Beach Company:

    • Competitive Pay: Salary: $116,500 - $130,000/year plus bonus.
    • Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
    • Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
    • We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
    • Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
    • Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
    • Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

  • 21 Days Ago

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Technical Support Specialist - Colombia
  • FullStack Labs
  • Soledad, CA FULL_TIME
  • FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed softw...
  • 9 Days Ago

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Technical Services Manager
  • Fireclay Tile, Inc.
  • Aromas, CA FULL_TIME
  • Technical Services Manager Fireclay Tile is here to revolutionize the tile and design industry. By implementing an innovative digital platform paired with unmatched artisan-crafted products and client...
  • 14 Days Ago

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Technical Project Manager/Lead
  • Robert Half
  • Salinas, CA OTHER
  • Role Overview: We are seeking an experienced Project Manager to lead our business systems implementation projects, with a strong emphasis on providing oversight and strategic direction. While familiar...
  • 22 Days Ago

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Technical Innovation Management Manager
  • MX02 Mdlz Mexico
  • Salinas, CA FULL_TIME
  • Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You will support the I2M and IIM process for site / clus...
  • 2 Months Ago

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Theatre Technical Director and Operations Manager
  • Monterey Peninsula College
  • Monterey, CA FULL_TIME
  • Monterey Peninsula College Theatre Technical Director and Operations Manager Salary: $6,784.00 - $8,252.00 Monthly Job Type: Job Number: 2021-00093 Closing: 3/24/2024 11:59 PM Pacific Location: Monter...
  • 2 Days Ago

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0 Technical Support Manager jobs found in Monterey, CA area

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Credit Support Manager - Community Credit Union
  • Your SmartSource
  • Santa Cruz, CA
  • MUST BE ABLE TO PROVIDE PROOF OF BOTH, IF NOT 3 COVID VACCINATIONS Company Profile: Located on the beautiful California ...
  • 3/19/2024 12:00:00 AM

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Systems Data Analyst
  • Dole Food Company, Inc.
  • Monterey, CA
  • Job Description GENERAL DESCRIPTION / PRIMARY PURPOSE: Reporting to the Corporate Controller, this position is responsib...
  • 3/19/2024 12:00:00 AM

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Remote Help Desk Specialists I
  • Abacus Service Corporation
  • Monterey, CA
  • Candidates Request Form 1 Job Title Remote Help Desk Specialists I 2 Client Company/Dept. Name The Naval Postgraduate Sc...
  • 3/18/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Monterey, CA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/18/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Seaside, CA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/18/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Monterey, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/17/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Monterey, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/16/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Monterey, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/15/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$141,241 to $188,213
Monterey, California area prices
were up 2.5% from a year ago

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