Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
A Technical Support Technician is responsible for maintaining KVH’s global VSAT network to an agreed operational level to service both leisure and commercial markets. Technicians work with satellite providers, teleport operators, ViaSat’s Network Operations Center, VOIP/fax providers, and public/private network operators under the guidance of the Network Supervisor. Duties include: monitor network performance, perform necessary maintenance, and provide system diagnostic and hardware support to KVH’s customers. Network operation is a 24X7X365 responsibility. This is a hybird work arrangement with some work on site.
KVH offers a full suite of benefits to include paid time off, tuition reimbursement, medical, dental, vision, life insurances, flexible/health spending account, employee stock purchase program and a 401K/Rother retirement plan.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All persons hired will be required to verify identity and eligibility to work in the United States (US Citizen or Permanent Resident) and to complete the required employment eligibility verification document form upon hire. KVH also conducts background checks and drug screening after acceptance of an offer. If you need assistance with this application please call 401.847.3327
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0 Technical Support Manager jobs found in New Bedford, MA area