Technical Support Manager jobs in New Haven, CT

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support
  • Supply Point Systems
  • Oxford, CT FULL_TIME,CONTRACTOR
  • Requirements/Skills Needed:

    1. Familiarity with basic electronics (IE know what a battery is, know how to use a voltmeter, know what a resistor or a capacitor is).

    2. Need to be familiar with Windows 10 Enterprise / Professional. Some familiarity with Windows Server 2014 - 2019 is good, but we are not setting up servers. Be familiar with the control panel, know what a "Service" is, understand folder permissions/ownership, and comfortable with software installs/uninstalls.

    3. Basic Networking - Need to know basic networking concepts. Our new product is dependent on a company’s existing LAN, so understanding of how they are typically setup, and how to troubleshoot communication problems is necessary. Advanced network knowledge is a plus.

    4. Good Communication skills are an absolute must. Need to speak clearly and be able to walk individuals through processes that they may or may not have any knowledge about the product.

    5. Quick Learner - It takes months to learn about the current and old systems to be able to effectively provide support. Should be an independent thinker, but also to be able to take direction working in a team dynamics.

    About the Job: You will be working in the Tech Support/Service Department for the KeyWatcher product. This is a smaller type of company, and as such, everyone here shares several duties, so multitasking is essential.

    The primary role of this position is to be a KeyWatcher Technical Support / Service representative. Heavy call volume means answering the phones, emails, and cases throughout the day, provide support and troubleshooting of any issues that the customer is having, whether a hardware or software problem.

    Other duties would include testing and supplying parts for RMA's, doing call backs on loaner equipment or warranty parts that have not yet been returned.

    This person may at times also provide additional help in our production area where final assembly and testing is done on systems. Our hours of operation are 8am to 5:30pm - this position would be 9am-5:30pm. *Based on overall performance, there is possibility of advancement to a traveling tech support role, which would include domestic traveling to customers for on-site training / support - *additional information will be supplied at time of offer*.

    Job Types: Full-time, Contract

    Pay: $23.00 - $25.19 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Compensation package:

    • Hourly pay

    Experience level:

    • 3 years
    • 4 years
    • 5 years

    Schedule:

    • 8 hour shift

    Ability to Relocate:

    • Oxford, CT: Relocate before starting work (Required)

    Work Location: In person

  • 4 Days Ago

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Engineering Manager
  • Rise Technical Recruitment Limited
  • New Haven, CT FULL_TIME
  • Manufacturing Engineering Manager $90,000 - $120,000 Bonus Profit Sharing Progression Training PTO Holiday Dental Medical Life Disability Flexible Hours Tuition Reimbursement 401K Clean Air Conditione...
  • 3 Days Ago

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Technical Support Representative
  • Staffing 360 Solutions
  • Oxford, CT FULL_TIME
  • [Logo Description automatically generated] Monroe Staffing, a division of Staffing 360 Solutions, is currently hiring a Technical Support Representative for a well-known security system supplier locat...
  • Just Posted

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Specialist for Technical Support Hotline
  • Bausch+Stroebel
  • Branford, CT FULL_TIME
  • Company DescriptionAre you looking for a new and exciting opportunity to use your skills in a successful and growing company? If you have the desire to work in an energetic, collaborative environment ...
  • 8 Days Ago

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Technical Support Analyst
  • Alpha Net Consulting LLC
  • Seymour, CT CONTRACTOR
  • Technical Support Analyst Responsibilities: Responding to technical support tickets. Talking directly to the customer to determine the nature of the technical issue. Connecting to the customer’s compu...
  • 10 Days Ago

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Technical Support Specialist
  • assaabloy
  • New Haven, CT FULL_TIME
  • Are you looking for a new challenge within Manufacturing? Maybe this job as Technical Support Specialist in New Haven CT (USA) is for you! SARGENT is a market leader in locksets, high security key sys...
  • 17 Days Ago

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0 Technical Support Manager jobs found in New Haven, CT area

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New York Field Support Technician
  • Akumin
  • Danbury, CT
  • ****On-Site**** The role of the **Field Support Technician** is to work closely with the Service Desk, Engineering and M...
  • 3/29/2024 12:00:00 AM

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Outpatient Coder 1
  • Yale New Haven Health
  • New Haven, CT
  • Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mi...
  • 3/29/2024 12:00:00 AM

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Senior Software Engineer, Android
  • Capital One
  • New Haven, CT
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
  • 3/29/2024 12:00:00 AM

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Senior Data Engineer
  • Capital One
  • New Haven, CT
  • Center 1 (19052), United States of America, McLean, Virginia Senior Data Engineer Do you love building and pioneering in...
  • 3/29/2024 12:00:00 AM

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Application Support Manager
  • Mirion Technologies (Canberra), Inc.
  • Meriden, CT
  • Job Description Job Description The Application Support Manager (ASM) is responsible for providing in-depth, technical, ...
  • 3/27/2024 12:00:00 AM

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Associate Direct Support Manager
  • Mosaic
  • Oakdale, CT
  • Hourly Rate $19.46 Per Hour If making a positive impact in the lives of others is always on your to-do list — you’ll LOV...
  • 3/19/2024 12:00:00 AM

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Associate Direct Support Manager
  • Mosaic
  • Oakdale, CT
  • Hourly Rate: $19.46 Per Hour If making a positive impact in the lives of others is always on your to-do list — you’ll LO...
  • 2/8/2024 12:00:00 AM

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Associate Direct Support Manager
  • Mosaic
  • Oakdale, CT
  • Kick start the year with a new adventure and take your career to new heights! Hourly Rate: $19.46 If making a positive i...
  • 8/1/2023 12:00:00 AM

New Haven is a coastal city in the U.S. state of Connecticut. It is located on New Haven Harbor on the northern shore of Long Island Sound in New Haven County, Connecticut, and is part of the New York metropolitan area. With a population of 129,779 as determined by the 2010 United States Census, it is the second-largest city in Connecticut after Bridgeport. New Haven is the principal municipality of Greater New Haven, which had a total population of 862,477 in 2010. New Haven was the first planned city in America. A year after its founding by English Puritans in 1638, eight streets were laid o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$137,852 to $183,697
New Haven, Connecticut area prices
were up 1.7% from a year ago

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