Technical Support Manager jobs in Orange, CA

Description
The Technical Support Manager (VERICUT) oversees customer support and services for all commercial CGTech software applications across the Americas. The position reports to the Sales Director of Americas and collaborates with department leads to ensure timely assistance and high-quality technical services to all CGTech customers. These services include Help Desk support, application training, consultation, and software deliverables.

Responsibilities

• Promote consistent policies and procedures throughout CGTech’s technical staff supporting the Americas;
• Coordinate with the Sales Director and carry out corporate initiatives;
• Partner with Compliance department to define and implement proper handling of export-controlled Electronic Data;
• Coordinate with IT and Technical Leads to define software infrastructure for Technical Staff;
• Monitor technical bandwidth across the CGTech brand to ensure timely customer support;
• Manage Tradeshow and Event scheduling;
• Standard training sessions for flagship VERICUT software;
• Coordinate Help Desk scheduling for VERICUT and VDAF software applications;
• Manage file management through Customer Portals;
• Schedule physical and virtual standard VERICUT training classes;
• Coordinate Collaborative projects with sister companies and partners;
• Oversee technical acquisitions and integration;
• Manage satellite technical assets such as Brazil;
• Conduct internal training for Technical Leads;
• Conduct end-of-year performance evaluations of Technical Leads and Managers;
• Other projects as assigned.

Qualifications

Required:

• BS in Mechanical Engineering or a related field, or relevant experience in CNC Manufacturing;
• Experience as CGTech Technical Support Manager or Technical Support Lead position;
• Experience and knowledge of Fanuc, Siemens and other CNC controls;
• Excellent communication and interpersonal skills;
• Strong collaboration and team building skills;
• Strong management and leadership skills.

Desirable, but not required:

• Prior managerial experience;
• Experience with additive and subtractive processes;
• Ability to create and/or modify Post Processors for CNC Machine Tools;
• Experience with Composite Tape Laying processes;
• Computer programming skills;
• Fluent in Spanish and/or French.