Technical Support Manager jobs in Orlando, FL

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Technical Support Manager jobs

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Technical Support Manager
  • iCoreConnect
  • Ocoee, FL FULL_TIME
  • Job Description:
     
    Are you an experienced Technical Support Project Manager with a passion for delivering outstanding customer experiences and a deep understanding of Windows and Unix environments? If so, we want to hear from you!
     
    Key Responsibilities:
     
    • Project Management: Lead and manage technical support projects from initiation to completion, ensuring they are delivered on time and within budget.
    • Customer-Facing: Act as the primary point of contact for customers, ensuring their technical support needs are met and issues are resolved promptly and effectively.
    • Technical Expertise: Possess a strong technical background in both Windows and Unix environments, allowing you to understand and assist with complex technical issues.
    • Team Leadership: Supervise and mentor a team of technical support specialists, providing guidance and support to ensure high-quality customer service.
    • Resource Allocation: Allocate resources effectively, prioritize tasks, and ensure optimal workflow within the technical support team.
    • Reporting: Generate and present regular reports on project progress, customer satisfaction, and key performance indicators (KPIs).
    • Process Improvement: Continuously identify areas for improvement in technical support processes and implement solutions to enhance efficiency and effectiveness.
    • Customer Training: Develop and deliver customer training programs to enhance their technical proficiency and reduce support requests.
    • Documentation: Maintain accurate and up-to-date documentation of technical support procedures and solutions.
     
    Qualifications:
     
    • Bachelor's degree in a related field or equivalent work experience.
    • Proven experience as a Technical Support Project Manager or similar role, with a strong track record of successful project delivery.
    • Exceptional customer-facing skills, with the ability to build and maintain positive customer relationships.
    • Proficiency in Windows and Unix environments, including troubleshooting and problem-solving.
    • Strong leadership and team management skills.
    • Excellent communication and presentation skills.
    • Detail-oriented and highly organized.
    • Strong problem-solving and analytical abilities.
    • IT certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus.
    • Project management certification (e.g., PMP, PRINCE2) are a plus.
     
    Why Join iCoreConnect?
     
    • Competitive salary and benefits package.
    • Opportunity to work with cutting-edge technology.
    • Collaborative and innovative work environment.
    • Career growth and development opportunities.
    • If you are a proactive and results-driven Technical Support (or) Project Manager who is passionate about providing exceptional customer support and has the technical expertise to back it up, we encourage you to apply today. Join our team at iCoreConnect and make a significant impact on the success of our customers and our business.
  • 14 Days Ago
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Technical Support Manager (Orlando)
  • Biller Genie
  • Orlando, FL FULL_TIME
  • We are seeking an experienced Technical Support Manager to oversee our team of Technical Support Representatives. The ideal candidate will be responsible for managing and directing the day-to-day oper...
  • 1 Month Ago
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Senior Manager, Technical Support Management
  • ServiceNow
  • Orlando, FL FULL_TIME
  • Job Description What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time t...
  • 11 Days Ago
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Technical Analyst, CRM Implementation
  • Signature Flight Support LLC
  • Orlando, FL OTHER
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 1 Month Ago
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Technical Support
  • Vaco Technology
  • Orlando, FL FULL_TIME
  • Job DetailsJob Title: Onsite IT Support SpecialistLocation: Broward County, FloridaSummary: We are seeking a highly motivated Onsite IT Support Specialist to join our dynamic team at a local college i...
  • 9 Days Ago
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Manager, Technical Entertainment Support Services – Universal Epic Universe
  • Universal Parks & Resorts
  • Orlando, FL FULL_TIME
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. S...
  • 1 Month Ago
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0 Technical Support Manager jobs found in Orlando, FL area

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Facilities Support Manager
  • kristen webber
  • Maitland, FL
  • Are you a resourceful problem-solver who gets satisfaction from a job well done? Do you enjoy working in a collaborative...
  • 4/22/2024 12:00:00 AM
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IT Infor Application Specialist Lead
  • Rosen Hotels & Resorts
  • Orlando, FL
  • Summary: 3-5 years experience with Infor applications, including but not limited to HMS and Infor Sales and Event Manage...
  • 4/21/2024 12:00:00 AM
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Facilities Support Manager
  • AppleOne Employment Services
  • Maitland, FL
  • Under the supervision of the Senior Facilities Manager, the Facilities Support Manager is responsible for supervising an...
  • 4/21/2024 12:00:00 AM
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Director, Technical Support Management - Federal
  • ServiceNow
  • Orlando, FL
  • Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We...
  • 4/21/2024 12:00:00 AM
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Network Administrator - Orlando Venues
  • AmpThink
  • Orlando, FL
  • AmpThink is a leading provider of Technology systems for world class stadiums and arenas throughout North America. This ...
  • 4/21/2024 12:00:00 AM
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Helpdesk Technician Level 1
  • i-Tech Support, Inc.
  • Orlando, FL
  • Job Description Job Description Job Title: Helpdesk Technician Level 1 Department: Managed Services Reports to: Helpdesk...
  • 4/21/2024 12:00:00 AM
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IT Infor Application Specialist Lead
  • Rosen Hotels & Resorts
  • Orlando, FL
  • Summary: 3-5 years experience with Infor applications, including but not limited to HMS and Infor Sales and Event Manage...
  • 4/18/2024 12:00:00 AM
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Instruction Support Manager - REMOTE
  • MasteryPrep
  • Orlando, FL
  • Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
  • 4/18/2024 12:00:00 AM
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About Orlando, Florida

Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures released in July 2017. These figures make it the 23rd-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of 2015, Orlando had an estimated city-proper population of 280,257, making it the 73rd-largest city in the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$120,995 to $161,238
Orlando, Florida area prices
were up 1.5% from a year ago
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What does a Technical Support Manager do?

Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
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Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
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Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019