Technical Support Manager jobs in Orlando, FL

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Manager (Orlando)
  • Biller Genie
  • Orlando, FL FULL_TIME
  • We are seeking an experienced Technical Support Manager to oversee our team of Technical Support Representatives. The ideal candidate will be responsible for managing and directing the day-to-day operations of the support team, ensuring that all customer technical issues are addressed promptly, efficiently, and effectively. The Technical Support Manager will provide leadership and guidance to the team and aim to enhance the overall customer support experience.

    This role is an on-site, in-office position based in the Orlando area near International Drive, minutes from I-4 and the Turnpike. If you're applying from out of state, please indicate in the header of your resume you are "Planning to Relocate" or your application may be automatically rejected.

    About Us:

    Recently voted Inc Magazine 2023 Best Places to Work, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. We have offices in Miami and Orlando, growing rapidly, with clients all over the United States. Our technology is disrupting the payments and accounting industries. Visit www.billergenie.com to learn more. 

     
    What You’ll Do:
    • Directly manage and support a team of Technical Support Representatives, ensuring efficient resolution of customer technical issues.
    • Provide expert-level technical guidance within the team, maintaining hands-on involvement in troubleshooting and assist in case and phone management when needed.
    • Analyze team performance metrics to ensure customer service excellence and identify areas for improvement.
    • Maintain clear communication with the team and upper management, focusing on technical issues and support outcomes. 
    Qualifications: 
    • 2 years of hands-on technical support experience. B2B SaaS preferred, but not required.
    • Familiarity with help desk software, CRM systems (Salesforce), and QuickBooks.
    • Excellent problem-solving, communication, and interpersonal skills.
    • Capacity to perform in high-pressure situations, coupled with strong organizational skills.
       Benefits:
    • Comprehensive Medical, Dental, and Vision Plans 
    • 401k with up to 4% Company Match 
    • Flexible Open Paid Time Off (PTO) Policy
    Our Mission: 
    To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market. 

    Our Core Values: 
    Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time. 
    Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong. 
    Catch Up - We are high performers and love a fast-paced environment. 
    Believe in the Genie - We are passionate about where we are going as a team and we show we care. 
    Class Shines - We are articulate professionals who carry ourselves well and speak with purpose
  • 9 Days Ago

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Technical Support Manager
  • iCoreConnect
  • Ocoee, FL FULL_TIME
  • Job Description: Are you an experienced Technical Support Project Manager with a passion for delivering outstanding customer experiences and a deep understanding of Windows and Unix environments? If s...
  • 12 Days Ago

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Manager, Technical Support Management
  • ServiceNow
  • Orlando, FL FULL_TIME
  • Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can ...
  • 15 Days Ago

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Senior Manager, Technical Support Management
  • ServiceNow
  • Orlando, FL FULL_TIME
  • Job Description What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time t...
  • 4 Days Ago

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Technical Analyst, CRM Implementation
  • Signature Flight Support LLC
  • Orlando, FL OTHER
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 7 Days Ago

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Technical Lead, Dynamic 365 Implementation
  • Signature Flight Support LLC
  • Orlando, FL OTHER
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 6 Days Ago

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0 Technical Support Manager jobs found in Orlando, FL area

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Technical Project Manager
  • The Nu-Age Group
  • Orlando, FL
  • Project Manager- Position Overview Job Summary The Nu-Age Group (NAG) is an accredited Managed Services Provider having ...
  • 3/19/2024 12:00:00 AM

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End User Computing Engineer - Remote
  • HUB International
  • Orlando, FL
  • End User Computing Engineer Description: This role is part of our dynamic, fast-paced Infrastructure and Client Engineer...
  • 3/19/2024 12:00:00 AM

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Senior Systems Administrator ( remote )
  • AssistRx
  • Orlando, FL
  • AssistRX, Inc. is a fast growing commercial software development company focused on the specialty pharmacy healthcare ve...
  • 3/19/2024 12:00:00 AM

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Cloud Operations Engineer (100% remote work)
  • Everest Consultants, Inc.
  • Orlando, FL
  • Title: Cloud Operations Engineer (100% remote work) Duration: FTE / Permanent Location: Remote work No. of roles: 1 (Mid...
  • 3/19/2024 12:00:00 AM

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Remote IT Retail Service Desk Analyst
  • Harbor Freight Tools
  • Orlando, FL
  • IT Retail Service Desk Analyst provides guidance, assistance, coordination, and follows up on questions, incidents or pr...
  • 3/19/2024 12:00:00 AM

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ServiceNow Architect - 100% Remote
  • Alldus
  • Orlando, FL
  • I am currently seeking a ServiceNow Architect This role requires close partnership and collaboration with other Business...
  • 3/19/2024 12:00:00 AM

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Group IT Support Manager
  • Tandym Group
  • Winter Park, FL
  • A services company in Florida is looking to add an experienced IT professional to their team in Orlando as an IT Support...
  • 3/17/2024 12:00:00 AM

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Senior Business Analyst
  • North Highland
  • Orlando, FL
  • REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN Do you have the skills, passion, and commitm...
  • 3/15/2024 12:00:00 AM

Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures released in July 2017. These figures make it the 23rd-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of 2015, Orlando had an estimated city-proper population of 280,257, making it the 73rd-largest city in the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$120,833 to $161,019
Orlando, Florida area prices
were up 1.5% from a year ago

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