Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are seeking an experienced Technical Support Analyst to join our clients team. This position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
**Must be local to Colonial Heights, VA required for ONSITE work**
*ALL interviews conducted ONSITE, NO exceptions*
*100% ONSITE, NO exceptions*
*Contract to be extended annually beyond June 30, 2024, likely for 6-12 months*
Responsibilities:
Qualifications:
Pay rate: $25/hr w/o benefits OR $22/hr with benefits
**No third party firms.**
The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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0 Technical Support Manager jobs found in Petersburg, VA area