Technical Support Manager jobs in Rock Island, IL
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
VTC Technical Facilitator
- Vista Technical Services
-
Rock Island, IL
FULL_TIME
-
VTS is seeking a VTC Technical Facilitator who is responsible for all aspects of operating and maintaining Video Teleconferencing Facilities (VTF).ESSENTIAL FUNCTIONS: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
REPRESENTATIVE DUTIES: The Video Teleconference Technician operates a multitude of audio and video teleconferencing equipment. Operational tasks include but are not limited to initializing facility equipment, controlling audio environments, remote camera operation and presentation controls. Must operate both secure and non-secure facilities. Operate and\or assist in operating facilities with and without touch panel integration.
Installation and operation of video teleconference equipment, troubleshooting of LAN based, IP and ISDN based audio and video end-points. On-site technical support during video teleconference calls. Perform test connections and dry-runs. Provide customer training on new installations. Prepare written documents for user training and operational guides.
Have experience with wireless and wired microphone setup and configuration. Be able to lift and setup 15” speakers on telescoping stands, and wire them back to the amplifier.
Strong understanding of videoconferencing, audiovisual presentations, and collaboration technology required. Familiarity with both Dial-up (Switched) and Dedicated Subscriber Facilities. Knowledge of Multi- point Conference switching modes; Voice activated, Lecture, Chair Control and Continuous Presence.
The Video Teleconference Technician’s responsibilities may include operation of computers, projectors or other audiovisual equipment in conjunction with audio and video teleconferencing services; may include scheduling audio and video teleconferencing sessions, training personnel in operation of audio and video teleconferencing facilities, and other audiovisual equipment associated with audio and video teleconferencing facilities.
Responsible for the operation of complex state-of-the-art cryptologic equipment, to include the management and control of the classified keying materials and operation and maintenance of the
secure command and control video teleconferencing systems.
The employee will also perform remote network management functions utilizing proprietary software to resolve operational problems throughout the network. The VTC Technician/Facilitator will resolve network connectivity and interoperability communications problems by utilizing state-of-the-art software tools and diagnostics.
A/V systems knowledge including cameras, displays, and echo cancellation systems used for audio and video conferencing. Provide operation, hardware and software maintenance, oversight, coordination, documentation, reporting and management for video teleconferencing systems, facilities and networks. Monitor the performance of video teleconferences in order to correct any problems that may arise, e.g. loss of video, loss of audio, or disconnects.
Coordinates with internal departments and external sites by reviewing and evaluating requirements and recommends facilities based on specific requirements. Ensures that required connections are established to coincide with scheduled meetings.
Maintain computer systems in a LAN environment and associated peripherals including workstations.
Provide site logistic functions and inventory.
Responsibilities may include but are not limited to: Conducting Preventive Checks and Services and providing technical support to the VTC Engineer.
ADDITIONAL SKILLS:- Ability to work in team environment with good customer relation skills
- Must be detail oriented
- Strong commitment to quality and adherence to scheduling deadlines
- Possesses a familiarity and the ability to advise customers on the use of desktop videoconferencing
- Individual must be highly organized and able to follow defined procedures while working in a team environment
- Demonstrate high-end customer service skills and excellent written and verbal communication skills.
- Assist Project Manager and VTC Engineer as needed.
- Knowledge of various VTC hardware & software brand(s) of equipment (Polycom, Tandberg, Cisco, etc.)
- Familiarity with Crestron control systems
EDUCATION/EXPERIENCE:- A minimum of an Associate’s degree AND two (2) years of combined experience of specialized training and experience in telecommunication systems operation and management.
- Experience must have been acquired within the last ten years.
- Current and continuous experience in the field of telecommunications and operations in large- scale voice, video teleconferencing, secure switching, transmission and data networks.
- A demonstrated knowledge of and experience with Department of Defense (DoD) missions, structure, doctrine, technical standards and security requirements.
- A demonstrated knowledge in the testing of equipment, devices, components, systems and methodologies. A/V systems including cameras, displays, and echo cancellation systems used for audio and video conferencing.
- The employee is required to possess a level of experience and proficiency to perform moderate to complex technical end-to-end testing of US Military Command, Control and Communications (C3) Video Teleconferencing (VTC) Circuits.
CERTIFICATIONS/REGISTRATION/LICENSING:- Must provide verifiable proof of equipment specific training (Certificate of Training).
- CompTIA Security CE Certified
ADDITIONAL REQUIREMENTS: Required to work outside the traditional work schedule. This includes after-hour support.
SECURITY CLEARANCE: The candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information by possessing or obtaining and maintaining a U.S. Secret Security Clearance. If an employee is unable to obtain and maintain a Secret Clearance, the employee will be released from the company.
MINIMUM PHYSICAL REQUIREMENTS: The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires lots of walking, - 1 Month Ago
Sales Support Manager
- Design Public Group
-
Muscatine, IA
FULL_TIME
- Design Public Group connects design driven consumers in retail and contract environments with beautiful ancillary furniture from around the globe. We are obsessed with technical details and logistics,...
- 23 Days Ago
Travel Nurse RN - Med Surg - $2,386 per week
- Healthcare Support
-
Rock Island, IL
FULL_TIME
- Healthcare Support is seeking a travel nurse RN Med Surg for a travel nursing job in Rock Island, Illinois. Job Description & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: ASAP • D...
- 18 Days Ago
Travel Nurse RN - ICU - Intensive Care Unit - $2,494 per week
- Healthcare Support
-
Rock Island, IL
FULL_TIME
- Healthcare Support is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Rock Island, Illinois.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline...
- 1 Month Ago
Travel Nurse RN - Med Surg - $2,842 per week
- Healthcare Support
-
Rock Island, IL
FULL_TIME
- Healthcare Support is seeking a travel nurse RN Med Surg for a travel nursing job in Rock Island, Illinois.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: 03/11/2024Duration...
- 1 Month Ago
Travel Cath Lab Technologist - $3,246 per week
- Healthcare Support
-
Des Moines, IA
FULL_TIME
- Healthcare Support is seeking a travel Cath Lab Technologist for a travel job in Des Moines, Iowa.Job Description & RequirementsSpecialty: Cath Lab TechnologistDiscipline: Allied Health ProfessionalSt...
- 2 Months Ago
Filters
- Current Active Filter
- Rock Island, IL
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Technical Support Manager jobs found in Rock Island, IL area
Video Teleconference Technician
- Kaihonua
-
Rock Island, IL
- Position Title: Video Teleconference Technician Work Location: Rock Island Arsenal, IL Job Summary: KaiHonua, LLC has an...
- 4/18/2024 12:00:00 AM
Web Designer - Intermediate
- Kaihonua
-
Rock Island, IL
- Position: Web Designer - Intermediate Location: Rock Island Arsenal, IL Job Summary Under supervision, the Web Designer ...
- 4/18/2024 12:00:00 AM
Web Software Developer - Intermediate
- Kaihonua
-
Rock Island, IL
- Position: Web Software Developer - Intermediate Work Location: Rock Island, IL Job Summary The candidate will work withi...
- 4/18/2024 12:00:00 AM
PC Desktop Technician II
- Kaihonua
-
Rock Island, IL
- Position Title: PC Desktop Technician II Location: Rock Island Arsenal, IL Job Summary KaiHonua, LLC has an immediate op...
- 4/18/2024 12:00:00 AM
Database Administrator Senior
- Kaihonua
-
Rock Island, IL
- Position: Database Administrator - Senior Location: Rock Island Arsenal, Rock Island, IL Job Summary KaiHonua, LLC is se...
- 4/18/2024 12:00:00 AM
Help Desk Specialist
- Acro Service Corp
-
Moline, IL
- Onsite position. Standard business hours. Job description: We are seeking experienced and motivated individuals to join ...
- 4/18/2024 12:00:00 AM
Help Desk Technician
- Acro Service Corp
-
Moline, IL
- Job description: We are seeking experienced and motivated individuals to join our team as Config Center Technicians. As ...
- 4/18/2024 12:00:00 AM
Technical Analysis Specialist
- Govcio LLC
-
Rock Island, IL
- Overview: GovCIO is currently hiring for a Technical Analysis Specialist to provide support at Rock Island, IL. Responsi...
- 4/14/2024 12:00:00 AM
About Rock Island, Illinois
Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$119,465 to $159,199
Rock Island, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Technical Support Manager do?
Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019