Technical Support Manager jobs in Round Rock, TX

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Manager
  • Canonical
  • Austin, TX FULL_TIME
  • Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.

    Our regional Technical Support Managers run world-class Technical Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group.

    You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

    Key responsibilities

    • Management of a professional support team, including skills development and performance management
    • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
    • Ensures that all customer cases are responded to within the SLA, and in a professional manner
    • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
    • Accountability for customer satisfaction
    • Contribution to the support knowledge base
    • Continuous improvement to the team's processes and support service delivery
    • Hire, develop and train support team to match business requirements
    • Work with the leadership team to drive growth and transformation initiatives

    Required skills and experience

    • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
    • Leadership experience, and preferably team management experience
    • Confidence under pressure, with proven track record of high customer focus
    • Preferably fluent in two languages, English being primary one
    • Excellent communication skills (verbal and written)

    Additional skills that you might also bring

    • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
    • Proven track record of contributing to Open Source projects
    • Software development experience
    • Experience in working in support organizations
    • Hands on experience with Canonical's products

    About Canonical

    Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world’s #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

    We offer:

    • 100% work-from-home
    • Learning and development
    • Competitive salary
    • Recognition rewards
    • Annual leave
    • Priority Pass for travel

    We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

    #LI-Remote

  • 5 Days Ago

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Technical Support Manager
  • Aura
  • Austin, TX FULL_TIME
  • Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers pr...
  • 12 Days Ago

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Technical Support Manager
  • Virtuix
  • Austin, TX FULL_TIME
  • Job Title: Technical Support Manager Status: Full-time Company Background As a pioneer in virtual reality gaming systems, Virtuix Inc. continues to break ground with cutting-edge VR technologies. Foun...
  • 12 Days Ago

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Technical Project Manager, Support Readiness
  • Apple
  • Austin, TX FULL_TIME
  • SummaryPosted: Dec 8, 2023Role Number:200527565Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring...
  • 21 Days Ago

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Technical Support
  • Smooth Closing
  • Austin, TX FULL_TIME
  • Are you a Google Suite/all things Google tech expert? Then this one-day CONSULTING job is for you!
  • 18 Days Ago

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Technical Support
  • WinMax Systems Corporation
  • Austin, TX FULL_TIME
  • Job DescriptionGreetings from WinMax!!!We have an Immediate need for Technical Support for one of my Direct client based out at Austin, TX. Kindly go through the Job Description, if interested revert ...
  • 8 Days Ago

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0 Technical Support Manager jobs found in Round Rock, TX area

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Integration Support Specialist | Austin, TX
  • Restaurant365, LLC.
  • Austin, TX
  • **Integration Support Specialist** **Austin, TX** Restaurant365 is a young SaaS company disrupting the restaurant indust...
  • 3/28/2024 12:00:00 AM

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Board Certified Behavior Analyst (BCBA)
  • Aces Aba
  • Round Rock, TX
  • Job DescriptionSalary: Starting at $80,000-$88,000 (dependent on experience) ACES is driven to elevate the standards in ...
  • 3/28/2024 12:00:00 AM

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Support Specialist, Operations | Austin, TX
  • Restaurant365, LLC.
  • Austin, TX
  • **Support Specialist, Operations** **Austin, TX** Restaurant365 is a young SaaS company disrupting the restaurant indust...
  • 3/28/2024 12:00:00 AM

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Donor Database Specialist
  • GIRL SCOUTS OF CENTRAL TEXAS INC
  • Austin, TX
  • Job Details Job Location Austin Kodosky Service Center - Austin, TX Position Type Full time- exempt Description Girl Sco...
  • 3/28/2024 12:00:00 AM

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Channel Partner Support Manager - Insurance, Implementations
  • Technology Navigators
  • Austin, TX
  • Job Description Job Description No third-party candidates. No sponsorship available. Our client is a publicly-traded org...
  • 3/26/2024 12:00:00 AM

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Remote Support Team Manager
  • The ITSC
  • Austin, TX
  • Job Description Job Description OPPORTUNITY: Become part of a newly created team of Support Managers leading IT techs in...
  • 3/26/2024 12:00:00 AM

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Information Systems Analyst II
  • TECO Westinghouse
  • Round Rock, TX
  • SUMMARY: The Information Systems Analyst II will plan, coordinate, and direct computer related activities by determining...
  • 3/26/2024 12:00:00 AM

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Austin 25 Admin - Admin Asst I - Store - Full-Time
  • H-E-B
  • Austin, TX
  • Job Description: H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior...
  • 3/25/2024 12:00:00 AM

Round Rock is a city in the U.S. state of Texas, in Williamson County (with a small part in Travis), which is a part of the Greater Austin, Texas metropolitan area. The population was 99,887 at the 2010 census. The city straddles both sides of the Balcones Escarpment, a fault line in which the areas roughly east of Interstate 35 are flat and characterized by having black, fertile soils of the Blackland Prairie, and the west side of the Escarpment which consists mostly of hilly, karst-like terrain with little topsoil and higher elevations and which is part of the Texas Hill Country. Located abo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$124,632 to $166,080
Round Rock, Texas area prices
were up 1.2% from a year ago

Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019