Technical Support Manager jobs in Santa Ana, CA

Are you a Sales Support and Service Administrator with experience using salesforce software looking to join a niche company that offers growth? DTS is an award-winning electronics manufacturing company that has been named "Best Place to Work" for the past three years.

We have an open position for a sales support and service administrator at our office in Seal Beach, CA - you could be just who we are looking for to grow our team. If you meet the qualifications below, we encourage you to apply today.

Duties And Responsibilities

• Supports sales/customer service team members with quote generation and conversion of quotations to sales orders.
• Coordinates customer product returns (RMA) for calibration, service and returns as needed.
• Verify accuracy and consistency between customer purchase order and the sales order.
• Coordinates with shipping and finance departments to ensure orders are processed and invoiced correctly.
• Communicate daily, either by phone or email, with sales partners and end customers regarding status of sales orders.
• Assists finance department in determining commission amounts to sales representatives.
• Assists in managing demo equipment pool including coordinating delivery of demo gear, tracking locations, and timely return of items.
• Maintain accurate database of the demo equipment and current location of each item. Coordinate inspection/checkout of returned equipment
• Reviews calendar daily for all shipping schedule of customers and dealers orders.
• Updates and maintains information in CRM (Salesforce) software
• Assist in coordinating logistics for trade shows, sales meetings, and sales presentations.
• Answer phone and provides administrative support to the sales department as needed.
• Performs other related responsibilities and duties as requested by management.

• High School Diploma or equivalent and previous experience (approximately 3-5 years) in an sales support or administrative position or the equivalent combination of education and experience is necessary.
• AA degree in a related business discipline and/or previous experience in a sales support position is preferred. Previous related experience in an electronics manufacturing environment is a plus.
• Ability to effectively assist customers in a timely manner and the ability to communicate effectively, both verbally and in writing to a variety of individuals, are necessary.
• Demonstrated proficiency using various computer programs, such as with MS Windows 7/8/10, Microsoftâ Office applications including Outlook, Word, Excel, and PowerPoint is necessary. Working knowledge of Salesforce CRM is a plus.
• Demonstrated ability to appropriately address, analyze, and document detailed information, effectively manage multiple tasks and projects following up as needed, meet deadlines, and communicate/work effectively with other departments in a professional, diplomatic manner is necessary.
• All new hires will be required to successfully complete and pass a pre-employment (post offer) background check.

Job Benefits:

Upon eligibility, some of the benefits offered include:

• 6 Company Paid Holidays a year
• The last week of the year off paid by DTS
• Flexible Schedules
• Medical, Dental, and Vision Plans
• Employer-paid Group Life Insurance
• Supplemental Insurance Plans such as: Accident, and Critical Illness
• Tuition & Training Assistance
• 401k Retirement Plan with an employer match

What sets DTS apart?

For 3 years in a row, DTS has been named as a “Best Place to Work” by our employees. Why? Because we value satisfied employees just as much as satisfied clients. With competitive benefits, flexible work schedules, paid training and much more - we aim to attract the best talent and keep them here.

Our culture and employee perks help DTS achieve exceptional client service. When we have happy and motivated employees that is the best way to achieve the exceptional level of service our client’s demands.

The pay range listed below allows for candidates with various levels of skill and experience to be considered, as well as room for growth achieved within the role over time. Offers extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

$34.18 -$52.08 / hour

DTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

From: Diversified Technical Systems, Inc.