Technical Support Manager jobs in Santa Barbara, CA

We are looking for a Technical Support to join our team in Goleta, CA, US. In this role, you will be providing technical support to our customers and addressing any technical issues they may have. You should have excellent problem-solving skills, a strong customer service background, and technical experience. The ideal candidate will have experience in working with hardware and software, and be comfortable troubleshooting and resolving a range of technical issues. We are looking for a Technical Support Specialist to join our team in beautiful Goleta, California. You will be responsible for providing helpful technical assistance to our customers, troubleshooting hardware and software issues, and answering any questions they might have. We're looking for someone with a strong customer service background and problem-solving abilities, as well as technical knowledge of hardware and software. If you have the necessary skills and experience, we want to hear from you!

$22 - $26 hourly

• Make outbound calls to provide customers with technical assistance
• Respond professionally to incoming email inquiries regarding technical support
• Manage tickets in the team's internal ticket system
• Work with the team to meet daily and monthly performance goals, including properly formatting and closing tickets
• Attend the site on a regular and predictable basis to fulfill job requirements
• Prior experience is preferred for this entry-level position
• All candidates must pass a telephone interview before proceeding to an in-person interview

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed at the link below as well as those listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Customer Support Representative/CSR Requirements

• A passionate problem-solving attitude
• Desire to learn as much as possible about wide-area networking and the internet

SKILLS

• Must be familiar with networking fundamentals including but not limited to; DSL, VOIP, Ethernet, wireless, email, switching, routing, IP addresses, patch panel, DEMARC, PING, trace routes
• Must have proper phone etiquette and present themselves in a professional manner
• Knowledge of the telecommunications industry
• Ability to troubleshoot complex networking infrastructures
• Knowledge of network and internet security

We are enabling businesses to operate more effectively in a digital world. To drive this we need talented people who are energized by change, ready for challenges, and want to make a difference. To help people work better you need to know them, their business, and how they create value. We place our highest value on meaningful relationships, knowing our customers, and putting our expertise to work for them.

Impulse's Core Values are to "Throw a great party for our customers every day!"

• Be Prepared - Prepare in advance and sweat the details.
• Know Your Guests - Learn about each of our guests and craft a unique experience.
• Have Fun - Enjoy what we do, who we get to do it with, and where we get to do it.
• Make Them Feel Good - Our guests will remember how we make them feel more than what we do for them.
• Adapt on the Fly - Minimize the impact of unexpected events; safeguard our guests' experience.