Technical Support Manager jobs in Spokane, WA

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technical Support Representative
  • OpenEye
  • Liberty, WA FULL_TIME
  • Who We Are

    OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.  Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers.

    OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

    OpenEye is proud to be one of the 2023 Best Places to Work in the Inland Northwest. Ready to join a casual, fun and creative culture? Join our team!

    Job Summary

    As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide phone and email support to our customers for a variety of our video security products. Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner.  With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization.

    This role works at our Liberty Lake, WA headquarters. It is not a remote role.

    Role and Responsibilities

    • Troubleshoot network communications including router issues, WAN link outage, and switch problems.
    • Troubleshoot software/hardware, user processes and mechanical operation.
    • Support customers over the phone, email, and/or remote automation interfaces.
    • Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
    • Assist the department with creating knowledge base articles to increase customer self-support.
    • Learn new technologies and take on more responsibilities as the organization grows.

    Requirements

    • High School Diploma or a General Education Degree
    • Minimum 2-5 years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
    • Excellent verbal and written communication skills
    • Must be a problem-solver who is flexible and responsible
    • Must be able to work in a team-based collaborative environment
    • Enjoy interacting with people
    • Work at our Liberty Lake, WA headquarters
    • Other duties as assigned.

    Preferred Qualifications

    • Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
    • Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
    • Knowledge of electrical wiring, proper grounding, etc.
    • Knowledge of Linux OS

    The Perks at OpenEye

    • The pay range for this opportunity is $19.00 - $21.00 per hour. In addition, this position is eligible for an annual discretionary bonus.
    • Employees are eligible to purchase company stock at a discounted rate.
    • Collaborative, fun, creative culture where idea sharing is encouraged.
    • Casual dress, jeans are welcome.
    • Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
    • Up to $5,000 annual company match for 401k.
    • Company paid short-term/long-term disability, AD&D and life insurance.
    • Paid maternity and paternity leave.
    • 15 Days of Paid Vacation accrued per year (increases after year 3).
    • Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
    • 9 Paid Holidays per year.
    • Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.
    • Employee Equipment Program – Free Alarm.com system for your home!

    OpenEye is an Equal Opportunity Employer

    In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

    Notice To Third Party Agencies

    Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

    JR104151

    LI#- Onsite

     

  • 18 Days Ago

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Technical Customer Support
  • Inland Cellular
  • Lewiston, ID FULL_TIME
  • Looking to join the best wireless team in the west?! We are always looking for good people. Inland Cellular is a regionally owned and operated wireless company with nationwide service. We have been pr...
  • 20 Days Ago

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Supportive Housing Case Manager
  • Pathways Health and Community Support, LLC.
  • Spokane, WA FULL_TIME
  • Description About your Role: As a Full Time Housing Specialist/Case Manager you will work with adult Medicaid clients with behavioral and/or mental health diagnoses. Meeting with clients to assess the...
  • Just Posted

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Medical Case Manager
  • Pathways Health and Community Support, LLC.
  • Spokane, WA FULL_TIME
  • Description About your Role: As a Care Coordinator/Medical Case Manager, you will work with all age ranges living independently or in assisted communities who have complex health needs. This position ...
  • 17 Days Ago

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Behavioral Health Program Manager
  • Pathways Health and Community Support, LLC
  • Moses Lake, WA FULL_TIME
  • Description Position at Pathways of Washington, LLC About your Role: The program manager monitors and oversees all team operations, leads regular team clinical meetings, and supervises the other team ...
  • 1 Month Ago

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Technical Product Manager, CAPE
  • University of Idaho
  • Moscow, ID FULL_TIME
  • University of Idaho Technical Product Manager, CAPE Location: Moscow, Off Campus Location - This position is eligible for remote or hybrid work locations Division/College: Vice Provost for Digital Lea...
  • 21 Days Ago

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0 Technical Support Manager jobs found in Spokane, WA area

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Travel CVOR Technologist - $2,316 per week
  • Genie Healthcare
  • Spokane, WA
  • Genie Healthcare is seeking a travel CVOR Technologist for a travel job in Spokane, Washington. Job Description & Requir...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Spokane, WA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Travel CVOR Technologist - $2,316 per week
  • Stability Healthcare
  • Spokane, WA
  • Genie Healthcare is seeking a travel CVOR Technologist for a travel job in Spokane, Washington. Job Description & Requir...
  • 3/28/2024 12:00:00 AM

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Per Diem Clinical Applications Specialist - West Coast
  • Lumenis
  • Spokane, WA
  • PRIMARY FUNCTION The Clinical Applications Specialist is responsible for providing the educational platform for all Lume...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Spokane, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Sr. IT Database Administrator (Remote in WA,OR,ID)
  • GESA CREDIT UNION
  • Spokane, WA
  • Job Details Level Senior Job Location Greater Spokane/Coeur d' Alene Area - Spokane, WA Position Type Full Time - Salary...
  • 3/26/2024 12:00:00 AM

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Ctrls Systems Tech I
  • Johnson Controls International
  • Spokane, WA
  • Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel ...
  • 3/25/2024 12:00:00 AM

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Information Technology Support Specialist
  • Ignitium: ABX Orchestration
  • Spokane, WA
  • Ignitium is a data-driven account-based marketing solutions provider that helps B2B organizations identify and close mor...
  • 3/25/2024 12:00:00 AM

Spokane (/ˌspoʊˈkæn/ (listen) spoh-KAN) is a city in Spokane County in the state of Washington in the northwestern United States. It is located on the Spokane River west of the Rocky Mountain foothills in eastern Washington, 92 miles (148 km) south of the Canada–US border, 18 miles (30 km) from the Washington–Idaho border, and 228 miles (367 km) east of Seattle along Interstate 90. Known as the birthplace of Father's Day, Spokane's official nickname is the "Lilac City". A pink, double flower lilac variety known as 'Syringa Spokane' is named for the city. It is the seat of Spokane County and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$125,221 to $166,865
Spokane, Washington area prices
were up 2.9% from a year ago

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