Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position summary: Candidate will focus on the management responsibilities for the Operations Technical Support Team. Primary responsibilities will be managing resources related to daily support, tasks related to TCH projects, and assignments related to Operations improvements.
Candidate will ensure TCH technical systems are delivering services to our customers as expected by ensuring the Technical Support team is effectively and efficiently monitoring, identifying, tracking and resolving issues, including handling escalations to third level support groups.
Qualifications required:
Qualifications desired:
Essential Functions and Responsibilities:
Success factors/job competencies:
Physical demands and work environment:
The anticipated salary range for this position is $115,000-$120,000. Base salary will be determined by the role, experience, skill set and location. For eligible positions, discretionary incentive compensation may be awarded contingent on personal and company performance. Our benefits program includes medical, dental, vision, life insurance, 401k plan with company contribution and company match, tuition reimbursement and more.
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0 Technical Support Manager jobs found in Staten Island, NY area