Technical Support Manager jobs in Topeka, KS

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

H
Field Technical Print Support
  • Hewlett Packard
  • Topeka, MS OTHER
  • Job Summary
    • This role is responsible for delivering tailored service delivery support to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.

    Responsibilities
    • Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
    • Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
    • Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
    • Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information.
    • Uses proactive monitoring procedures and tools to identify problem prevention opportunities.
    • Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
    • Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
    • Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
    • Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
    • Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.

    Education & Experience Recommended
    • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
    • Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

    Preferred Certifications
    NA

    Knowledge & Skills
    • Automation
    • Chemistry
    • Commissioning
    • Customer Relationship Management
    • Customer Support
    • Electrical Engineering
    • Electromechanics
    • Electronics
    • Environment Health And Safety
    • Field Service Management
    • Hand Tools
    • Key Performance Indicators (KPIs)
    • Operating Systems
    • Preventive Maintenance
    • Process Improvement
    • Safety Standards
    • Technical Services
    • Technical Support
    • Technical Training
    • Test Equipment

    Cross-Org Skills
    • Effective Communication
    • Results Orientation
    • Learning Agility
    • Digital Fluency
    • Customer Centricity

    Impact & Scope
    • Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

    Complexity
    • Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

    Disclaimer
    • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
  • 30 Days Ago

C
Technical Support/Customer Advocate Agent
  • CLX Gaming
  • Emporia, KS FULL_TIME
  • THIS IS A REMOTE POSITION. WORK FROM YOUR HOME Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friend...
  • 6 Days Ago

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Technical Support/Customer Advocate Agent
  • CLX Gaming
  • Lawrence, KS FULL_TIME
  • THIS IS A REMOTE POSITION. WORK FROM YOUR HOME Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friend...
  • 7 Days Ago

C
Technical Support/Customer Advocate Agent
  • CLX Gaming
  • Manhattan, KS FULL_TIME
  • THIS IS A REMOTE POSITION. WORK FROM YOUR HOME Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friend...
  • 9 Days Ago

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Technical Support - Plumbing Helpdesk ( REMOTE )
  • Facilities Resource Group
  • Lawrence, KS FULL_TIME
  • FRG seeks Noritz TECHNICAL SUPPORT - PLUMBING HELPDESK Agent (REMOTE) Facilities Resource Group (“FRG”) seeks Remote Plumbing Technical Support Agent to join Noritz service helpdesk. The Technical Sup...
  • 13 Days Ago

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Technical Food Microbiology Laboratory Manager
  • Deibel Laboratories Inc
  • Manhattan, KS FULL_TIME
  • Science you can trust from concept to consumer. Since 1967, Deibel Laboratories has operated several private food testing facilities providing services in both Microbiology and Chemistry testing. We p...
  • 14 Days Ago

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0 Technical Support Manager jobs found in Topeka, KS area

C
Principal Software Engineer (Tech Lead) - Remote
  • Careerbuilder
  • Topeka, KS
  • Prime Therapeutics Principal Software Engineer (Tech Lead) - Remote Topeka , Kansas Apply Now Our work matters. We help ...
  • 4/24/2024 12:00:00 AM

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Sr Director, IT Infrastructure & Operations- Remote US
  • Situsamc
  • Topeka, KS
  • SitusAMC Sr Director, IT Infrastructure & Operations- Remote US Topeka , Kansas Apply Now SitusAMC is where the best and...
  • 4/24/2024 12:00:00 AM

G
Machine Learning Engineer
  • General Motors
  • Topeka, KS
  • Job DescriptionThis role is based remotely but if you live within a 50-mile radius of Warren, MI, or Austin, TX, you are...
  • 4/24/2024 12:00:00 AM

F
Business Analyst
  • Fusion Health
  • Topeka, KS
  • Job Description Job Description Salary: Fusion Health is seeking a bright, motivated, and outgoing Business Analyst to j...
  • 4/24/2024 12:00:00 AM

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Contact Center Engineer - Remote, US
  • Navient
  • Topeka, KS
  • Navient Contact Center Engineer - Remote, US Topeka , Kansas Apply Now Earnests mission is to make higher education acce...
  • 4/23/2024 12:00:00 AM

M
Manager - Information Security - Security Issues Management
  • Marriott
  • Topeka, KS
  • Additional InformationREplacement req for 24008682Job Number24041663Job CategoryInformation TechnologyLocationMarriott I...
  • 4/23/2024 12:00:00 AM

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Technical Support Manager
  • Visionaire Partners
  • Topeka, KS
  • Technical Support ManagerThis is an exciting opportunity to join a top-notch company in this newly created position due ...
  • 4/22/2024 12:00:00 AM

A
SQL Database Administrator/SQL System Analyst
  • Abacus Service Corporation
  • Topeka, KS
  • State of Kansas Staff Augmentation Request (Position # K0238345) State of Kansas departments will complete and send this...
  • 4/22/2024 12:00:00 AM

Topeka (/toʊˈpiːkə/; Kansa: Tó Pee Kuh) is the capital city of the U.S. state of Kansas and the seat of Shawnee County. It is situated along the Kansas River in the central part of Shawnee County, in northeast Kansas, in the Central United States. As of the 2010 census, the city population was 127,473. The Topeka Metropolitan Statistical Area, which includes Shawnee, Jackson, Jefferson, Osage, and Wabaunsee counties, had a population of 233,870 in the 2010 census. The name Topeka is a Kansa-Osage sentence that means "place where we dug potatoes", or "a good place to dig potatoes". As a plac...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$117,935 to $157,160
Topeka, Kansas area prices
were up 1.3% from a year ago

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