Technical Support Manager jobs in Trenton, NJ
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Support Manager
- Simpay
-
Feasterville Trevose, PA
FULL_TIME
-
At Simpay, our goal is to make the life of business owners simpler. We achieve this by providing our customers with solutions that save them time and money. Our products and services, backed by in-house support, include credit card processing terminals, payroll, insurance, and sales-building tools. We are excited to expand our growing team.
The Technical Support Manager position is responsible for the daily management of team members with an overall goal of providing quality and efficient service to merchants and sales. The position is responsible for assisting the director with development, procedures, scheduling, coaching, and training team members. Additionally, the Technical Support Manager will assist the Director with daily operations of the technical and service departments.
Duties and Responsibilities:
Monitor trends, plan, and implement staffing schedules based on business needs.
Monitor phone queues, ticket requests, and departmental emails to ensure continuous availability of the technical support team, which includes call support, deployment, and shipping departments.
Monitor all aspects of the technical support team, including weekend/ vacation scheduling to ensure phone support coverage.
Review the team members’ timecard and make necessary adjustments.
Participates in the development, planning, and execution of any new customers, sales representatives, and product of new terminals.
Conducts departmental meetings with the individual departments to ensure any new equipment can be supported through the technical support process.
Collaborates with all departments to ensure updates and changes are communicated effectively.
Efficiently and effectively manage escalation requests that come from the customer, sales representative, and/or operations.
Generate and provide weekly, monthly, and quarterly reporting of technical support metrics to share with Director on the technical support workflow and team performance.
Set individual team member goals to provide coaching and training in efforts to assist with achieving departmental goals for quarterly and annual performance reviews to identify salary increases.
Oversee team members work for quality assurance and procedure compliance.
Conduct team meetings and ensure timely communication of company policies, procedures, and products that relate to the department.
Provide team members with direction, instructions, guidance, and listen to feedback.
Assist with monthly inventory / shipping and receiving processes and procedures, as required.
Works directly with the Director to establish personal and professional goals related to growth of the position.
Responsible for overseeing the technical support function in special projects and new product/ company implementations.
Identify process gaps to document and streamline for better efficiency to ensure they are documented and incorporated into the knowledge base.
Collaborates with the sales team to maximize profitability, provide exceptional customer satisfaction, and meet our company growth plan.
Requirements
· 5 years previous management experience in technical support in the merchant services payment processing space preferred.
· Strong understanding of merchant services processing industry with respect to Visa/MasterCard and interchange knowledge.
· Strong interpersonal and communication skills.
· Enthusiastic about exceptional customer service, internal and external.
· Elevated level of integrity, energy, initiative-taking, and goal oriented.
· Solid analytical skills and ability to think strategically.
· Proficient computer skills including Microsoft Office Products: Word and Excel.
Benefits
Winning Culture (Top Workplaces 2022)
No to low deductible healthcare plans
Generous paid time off
Charitable time off
Casual dress office
Frequent and fun company events
401k with 4% match
A transparent and collaborative environment
Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.
- 6 Days Ago
Architectural Project Manager
- Penn Technical Staffing
-
Trenton, NJ
FULL_TIME
- An architectural firm located in Ewing, NJ is seeking an Architectural Project Manager to join their team. Typical projects include Educational Design (from preschool through post graduate), Municipal...
- 1 Month Ago
Civil Project Manager
- Penn Technical Staffing
-
Doylestown, PA
OTHER
- An engineering company located in Doylestown, PA is seeking a Civil Project Manager to join their team. The ideal candidate will be a licensed engineer with 7 years of experience in all aspects of Civ...
- 26 Days Ago
Technical Support Engineer (VoIP)
- Vantage
-
Pennsylvania, PA
FULL_TIME
- VoIP Technical Support EngineerPosition Overview: As a VoIP Technical Support Engineer at Vantage Unified Communications, you will serve as a versatile technical resource responsible for providing com...
- 14 Days Ago
Dental Technical Support Specialist
- Xpert Dental Lab
-
Langhorne, PA
OTHER,FULL_TIME,TEMPORARY,PART_TIME
- Job Overview:We are seeking a highly skilled Dental Technical Support Specialist to join our team. As a Dental Technical Support Specialist, you will be responsible for providing technical assistance ...
- 15 Days Ago
Technical Support Specialist
- MMIT
-
Yardley, PA
FULL_TIME
- Company DescriptionWhy MMIT? At MMIT (https://www.mmitnetwork.com/), we provide our healthcare clients with a transparent, structured view of complex drug coverage information. We are a company that v...
- 2 Days Ago
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0 Technical Support Manager jobs found in Trenton, NJ area
Network Support Engineer
- Xtel Communications, Inc.
-
Mount Laurel, NJ
- Job description Job Title: Network Support Engineer Department: Advanced Support Group Who We Are: Learn more about Xtel...
- 4/19/2024 12:00:00 AM
Marketing and Sales Support Manager
- Towne Park
-
Plymouth Meeting, PA
- SUMMARY Towne Park is an industry leading tech-enabled multi-service hospitality company and our mission is to provide t...
- 4/19/2024 12:00:00 AM
Instruction Support Manager - REMOTE
- MasteryPrep
-
North Philadelphia, PA
- Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
- 4/18/2024 12:00:00 AM
Plumbing Technical Customer Support Manager
- Wellspring Wireless Inc
-
Bensalem, PA
- Job Description Job Description H2O Degree is a Bensalem, PA manufacturer of wireless electronic water meters and energy...
- 4/18/2024 12:00:00 AM
Network Support Engineer
- Xtel Communications Inc.
-
Mount Laurel, NJ
- Job description Job Title: Network Support Engineer Department Advanced Support Group Who We Are: Learn more about Xtel ...
- 4/18/2024 12:00:00 AM
Customer Support Manager
- Leonardo
-
Philadelphia, PA
- Come join Leonardo Helicopters and let your career take flight. Located in Southeastern Pennsylvania in Northeast Philad...
- 4/17/2024 12:00:00 AM
Data Movement Technology Specialist
- LevelUP HCS
-
Philadelphia, PA
- The Data Movement Technology Specialist will work directly with the Data Movement Technology Department Head, Data Movem...
- 4/17/2024 12:00:00 AM
Technical Support Specialist
- Philadelphia Streets
-
Philadelphia, PA
- **Technical Support Specialist** * 1234 Market St, Philadelphia, PA 19107, USA * Full-time **Company Description** Compa...
- 4/17/2024 12:00:00 AM
About Trenton, New Jersey
According to the United States Census Bureau, the city had a total area of 8.155 square miles (21.122 km2), including 7.648 square miles (19.809 km2) of land and 0.507 square mile (1.313 km2) of water (6.21%).
Several bridges across the Delaware River – the Trenton–Morrisville Toll Bridge, Lower Trenton Bridge and Calhoun Street Bridge – connect Trenton to Morrisville, Pennsylvania, all of which are operated by the Delaware River Joint Toll Bridge Commission.
Trenton is located near the exact geographic center of the state, which is 5 miles (8.0 km) located southeast of Trenton. The city is so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$138,462 to $184,514
Trenton, New Jersey area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
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