Technical Support Manager jobs in Twin Falls, ID
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Manager, Client Support - Product Support - Elko, NV
- Empire Cat
-
Elko, NV
FULL_TIME
-
Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30 locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
- Competitive Pay
- Vacation & Sick Leave
- Medical/Dental/Vision
- 401(k)
- Tool Discounts/Tool Insurance
- Technical Training & Professional Development Classes
- And More
Shift 1st/Day Shift
Location In-Office
Schedule Schedule to be provided by leader
Salary Range $10,000 to $80,000.00 Annually Commission Eligible Bonus Eligible
JOB SUMMARY:
Responsible for, growing, managing, and sustaining Empire’s product support market share of assigned territory clients. Responsible for knowing and understanding the client’s business; implementing plans to help the client achieve its goals through appropriate utilization of all Empire resources; and working closely with the assigned client Account Managers to maximize total client share of wallet. Also responsible for achieving Empire’s marketing objectives and goals as they relate to the assigned client accounts.
ESSENTIAL FUNCTIONS:
- Assists clients with evaluation and control of their equipment, maintenance and production programs to ensure peak performance in terms of availability and owning and operating costs.
- Develops annual business marketing plans in conjunction with the assigned client Account Manager.
- Propose annual product support budgets for assigned clients.
- Develop customer coverage plans in conjunction with the assigned clients Account Manager. Coverage plans must be approved by management before finalizing.
- Schedules visits in an effort to build positive client relationships.
- Effectively markets and communicates merchandising offerings and campaigns to position Empire as the clear Product Support choice.
- Provides feedback internally to drive change sufficient to meet market demands and provide viable client solutions.
- Provides Empire goods and services as solutions that assist the client in lowering its equipment owning and operating costs.
- Effectively manages (contact information, machine population, opportunities, etc.) current client call list while seeking out and adding new clients as required in a given territory.
- Knows client and territory (including financial status and past sales volume) well enough to forecast growth potential, select target accounts, and identify need for alternative solutions.
- Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
- Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
- Uses Caterpillar’s ultrasonic measuring tools and computer programs to manage an active, current and technically up to date custom track service program with clients in the assigned territory.
- Manages client undercarriage and ground engaging tool needs, maintaining current records for all equipment, and updating them on current options that lower their equipment owning and operating costs.
- Provides better client experiences by educating the client on various service facilities and capabilities while involving any necessary experts in the solution process.
- Stay abreast of competitive information to assure Empire always has the advantage.
- Utilizes available technology (Internet, email) to stay current on latest offerings, developments, and campaigns in an effort to communicate current issues to clients.
- Presents all client quotes in a thorough and professional manner.
- Documents and communicates in Sales Link any issues that impact client satisfaction to the appropriate area. Seeks assistance from Manager for additional help in resolving an issue.
- Work within and promote corporate values.
- Must have management skills to effectively help the client meet its goals while promoting Empire's value-added products and services.
- Must be a motivated self-starter.
- Must have interpersonal skills sufficient to assist clients and employees in a professional manner.
- Must have sufficient mechanic knowledge to understand client equipment opportunities and to express these opportunities to the appropriate area within Empire.
- Must have sufficient knowledge to effectively utilize Internet, email, spreadsheets, word processing programs and database management.
- Must have acceptable attendance to meet all company standards and requirements.
- Must have excellent written and verbal communication skills.
- Must have basic understanding of business financial measures.
- Must be able to solve complex client/dealer issues in ways that are beneficial to both the client and the dealer.
- Must have a good working knowledge of the various areas at Empire that produce the products and services being promoted.
- Must work within and adhere to Empire’s policies and procedures.
- Ability to maintain consistent attendance.
- Must have a high school diploma or equivalent.
- College degree preferred.
- Current driver’s license.
- Minimum of 3 years experience in related field or equivalent technical background.
- Must be able to communicate (speak, read, comprehend, write) in English.
- Service or Parts experience at Empire or another Caterpillar dealer preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- While performing the duties of this job, the employee is regularly required to stand, walk, use hands, talk and hear.
- The employee frequently is required to sit, reach outward, and reach above shoulder.
- The employee is occasionally required to climb, crawl, squat or kneel, bend, and taste or smell.
- The employee must regularly lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close, ability to adjust focus, depth perception, peripheral vision, and distance.
- This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- While performing the duties of this job, the employee is regularly exposed to outdoor weather and extreme hot/cold.
- The employee is frequently exposed to wet or humid conditions, toxic/caustic chemicals, and moving mechanical parts.
- The employee is occasionally exposed to risk of electrical shock, vibration, and high precarious places.
- The noise level in the work environment is usually loud.
- Machinery and tool operation requires the use of safety equipment to include but not limited to: eye safety glasses, hearing protectors.
- MSHA training required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment - 9 Days Ago
Manager, Client Support - Product Support - Elko, NV
- Empire Southwest
-
Elko, NV
FULL_TIME
- JOB DETAILS: Shift 1st/Day Shift Location In-Office Schedule Schedule to be provided by leader Salary Range $10,000 to $80,000.00 AnnuallyCommission EligibleBonus Eligible JOB SUMMARY: Responsible for...
- 11 Days Ago
Travel Nurse RN - Home Health - $2,501 per week
- Healthcare Support
-
Twin Falls, ID
FULL_TIME
- Healthcare Support is seeking a travel nurse RN Home Health for a travel nursing job in Twin Falls, Idaho.Job Description & RequirementsSpecialty: Home HealthDiscipline: RNStart Date: 02/19/2024Durati...
- 13 Days Ago
Farm Warehouse/Operations Support Manager
- Professional Recruiters
-
Bliss, ID
FULL_TIME
- Farm Warehouse/Operations Support ManagerSalary$70,000.00 - $100,000.00 Location BLISS, ID,Farm Warehouse/Operations Support Manager - effectively manage 4 packing lines and cold storage facilities du...
- 14 Days Ago
Optical Equipment Technical Lead
- McCain Foods
-
Burley, ID
FULL_TIME
- Position Title: Optical Equipment Technical Lead Position Type: Regular - Full-Time Position Location: Burley Requisition ID: 27152 About McCain: McCain Foods is proud to be a family and values-driven...
- 3 Days Ago
Director Whey Technical Services
- Agropur, inc.
-
Jerome, ID
FULL_TIME
- Job Type:RegularInvest in you, Join Agropur. We dairy you!How Agropur invests in YOU:Competitive and comprehensive compensation and benefits package focusing on your physical, financial, and emotional...
- 8 Days Ago
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0 Technical Support Manager jobs found in Twin Falls, ID area
Land Development Project Manager/Project Engineer 2023-27
- JUB Engineers, Inc.
-
Twin Falls, ID
- Job Type Full-time Description Job Location: Twin Falls, ID J-U-B ENGINEERS, Inc is hiring a Land Development Project Ma...
- 4/25/2024 12:00:00 AM
Packaging Engineer, Packaging Innovation and Technology
- Chobani
-
Twin Falls, ID
- Summary As a Packaging Engineer, you will play a critical role in designing, developing, and implementing innovative pac...
- 4/25/2024 12:00:00 AM
Medical Program Specialist - Medicaid Quality Assurance
- Idaho State Job Bank
-
Twin Falls, ID
- Medical Program Specialist - Medicaid Quality Assurance at Idaho Division of Human Resources in Twin Falls, Idaho, Unite...
- 4/25/2024 12:00:00 AM
Full-Time Manager-in-Training (Assistant Manager)
- Tradehome Shoe Stores, Inc.
-
Twin Falls, ID
- Overview: With over 100 years in business, Tradehome Shoes is rapidly expanding into new markets and communities. We bel...
- 4/24/2024 12:00:00 AM
Concierge
- Century Park Associates
-
Twin Falls, ID
- Position Details * Employment Status: Full-Time * Shift: Day shift Position Summary The Concierge provides customer serv...
- 4/24/2024 12:00:00 AM
Outdoor Sporting Goods - Twin Falls (Full Time)
- D&B SUPPLY LLC
-
Twin Falls, ID
- Job Details Level Undisclosed Job Location Twin Falls Store - Twin Falls, ID Remote Type N/A Position Type Full Time Edu...
- 4/24/2024 12:00:00 AM
On Site IT Support - Full Time Contract
- Techmate
-
Jerome, ID
- Job Description Job Description We are seeking an IT Support Technician to join our team! You will assist end users by r...
- 4/23/2024 12:00:00 AM
Field Engineer - Full Time
- Wadsworth Brothers
-
Twin Falls, ID
- Wadsworth Brothers Construction Field Engineer - Full Time - Burley, Idaho area Job Description: This position reports t...
- 4/23/2024 12:00:00 AM
About Twin Falls, Idaho
Twin Falls is located at 42°34'N 114°28'W (42.561,-114.464).
According to the United States Census Bureau, the city has a total area of 18.16 square miles (47.03 km2), of which, 18.10 square miles (46.88 km2) is land and 0.06 square miles (0.16 km2) is water.
The Snake River Canyon forms the city's northern limits, separating it from Jerome County. There are three waterfalls in the immediate area. Shoshone Falls is located approximately 5 miles (8.0 kilometres) east of Twin Falls city. Pillar Falls is located approximately 1 1⁄2 mi (2 1⁄2 km) upstream from the Perrine Bridge while Twin Falls, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$112,580 to $150,024
Twin Falls, Idaho area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Technical Support Manager do?
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