Technical Support Manager jobs in Utica, NY
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Program Manager
- Parsons Technical Services, Inc.
-
Sherrill, NY
FULL_TIME
- In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for. Job Description: BlackHorse Solutions, a Parsons Company is seeking a Technical Program Manager with successful experience driving technical excellence in the areas of program execution and business growth. We are looking for someone with an entrepreneurial mindset to work with our existing customers and new customers clients, developing advanced solutions to very challenging communications systems, electronic warfare (EW), Digital Signal Processing (DSP), and signals intelligence (SIGINT) problems. The successful Technical Program Manager will need a sense of ownership of the full project lifecycle with these primary duties: Program Execution: Lead diverse, multi-disciplinary teams to achieve program objectives on time and budget. Be the key interface to our customers and the executive team to provide reports and status on projects. Ensure program milestones are achieved and program risk is managed. Business Growth Support: Develop innovative technical concepts and solutions for advanced systems across multiple technical disciplines (hardware, real-time software, signal processing, integration and test) and multiple mission areas. Meet with client decision makers to describe our existing capabilities and to help shape future opportunities. Provide hands on technical and capture leadership during proposals Responsibilities: Manage a multi-disciplinary, geographically diverse engineering team to include projects with multiple subcontractors Lead the team and ensure the production and delivery of a wide array of contract deliverables. Manage cost, schedule, and performance for a diverse set of tasks being performed by staff from multiple technical and non-technical disciplines Work closely with the Government customers to maintain and grow our business Communicate project status to customers and the BlackHorse executive team. Perform market research to qualify new business opportunities, including analysis of customer budget, capabilities required, current customer preferences, competitive environment assessments, and incumbent strengths and weaknesses. Coordinate meetings with customers, competitors, clients, and partners to develop market insight on requirements, acquisition strategy, acquisition timing, and contract vehicle choices. Interact routinely with Operating Group leads, functional managers, technical staff, and customers. Basic Qualifications: Relevant B.S. degree (M.S. Degree preferred) in engineering, engineering management, computer science, or related field from an accredited college/university 8 years of relevant experience with at least 2 years as a Program or Project Manager Demonstrated leadership and successful execution of small multi-disciplinary technical teams and projects Experience writing technical whitepapers and proposals Experience in EW, SIGINT, DSP, and/or communications systems as a technical or programmatic leader Current Secret Security Clearance or above. Ability to get Top Secret Clearance in the future. Preferred Qualifications: M.S. Degree in engineering, engineering management, or related field from an accredited college/university Experience working in a Research and Development environment PMP certification or equivalent Minimum Clearance Required to Start: Secret This position is part of our Federal Solutions team. Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. Salary Range: $136,200.00 - $245,200.00 The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by customer requirements and some cases federal, state, provincial or local mandates. Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ . We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance. Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future. For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
- 1 Month Ago
Lead Desktop Support Technician
- Oneida Technical Solutions
-
Rome, NY
FULL_TIME
- Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across high...
- 1 Month Ago
Desktop Support Specialist
- Oneida Technical Solutions
-
Rome, NY
FULL_TIME
- Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department ...
- 1 Month Ago
Help Desk Support - Tier I
- Oneida Technical Solutions
-
Rome, NY
FULL_TIME
- Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department ...
- 1 Month Ago
Test Manager
- Oneida Technical Solutions
-
Oneida, NY
CONTRACTOR
- Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department ...
- 1 Month Ago
Technical Support Engineer I
- Indium Corporation
-
New Hartford, NY
FULL_TIME
- JOB SUMMARY: The Technical Support Engineer I is responsible for providing leading edge technical support to Indium Corporation’s customers, potential customers, and sales staffESSENTIAL JOB FUNCTIONS...
- 20 Days Ago
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0 Technical Support Manager jobs found in Utica, NY area
Cybersecurity Analyst
- M.A. Polce
-
Rome, NY
- Job Description Job Description Salary: $58,000 - $90,000 + Quarterly Bonus Potential ** Please Note: this position is N...
- 4/25/2024 12:00:00 AM
Laboratory Technical Specialist
- Bassett Medical
-
Cooperstown, NY
- Overview: Are you looking to make a difference by improving the health of our patients? Here you will find an innovative...
- 4/25/2024 12:00:00 AM
Software Engineer (L2)
- Nine Hill Technologies, LLC
-
New Hartford, NY
- We are searching for an experienced Full Stack Engineer to help us grow. In particular, we are looking for creativity an...
- 4/24/2024 12:00:00 AM
Business Analyst
- Oneida Nation Enterprises
-
Verona Beach, NY
- The Business Analyst will report to the Director of Innovation and work directly with operational clients through the On...
- 4/23/2024 12:00:00 AM
IT Helpdesk Level II
- CONMED Corporation
-
Utica, NY
- The Information Technology Support Technician II is a key member in a Global IT support team in which they support the d...
- 4/22/2024 12:00:00 AM
IT Helpdesk Level II
- Conmed Corporation
-
Utica, NY
- The Information Technology Support Technician II is a key member in a Global IT support team in which they support the d...
- 4/21/2024 12:00:00 AM
Human Resources Business Partner
- Conmed Corporation
-
Utica, NY
- Looking to grow your HR career beyond your imagining? Want to work in an environment where talent and achievements are r...
- 4/21/2024 12:00:00 AM
Information Security Analyst
- Oneida Innovations Group
-
Oneida, NY
- Oneida Innovations Group is a tribally owned enterprise of the Oneida Indian Nation, an innovative and experienced India...
- 4/21/2024 12:00:00 AM
About Utica, New York
Utica (/ˈjuːtɪkə/ (listen)) is a city in the Mohawk Valley and the county seat of Oneida County, New York, United States. The tenth-most-populous city in New York, its population was 62,235 in the 2010 U.S. census. Located on the Mohawk River at the foot of the Adirondack Mountains, Utica is approximately 95 miles (153 kilometers) northwest of Albany, 55 mi (89 km) east of Syracuse and 240 miles (386 kilometers) northwest of New York City . Utica and the nearby city of Rome anchor the Utica–Rome Metropolitan Statistical Area, which comprises all of Oneida and Herkimer counties.
Formerly a rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$125,203 to $166,844
Utica, New York area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Technical Support Manager do?
Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019