Job Title:    Technical Support Specialist    '

SALARY RANGE:   $30,789 - $49,523

Part time: $25.00 per hour                                                   

Job Classification:  Non-Exempt                                             

Contract Length:  260 Days

Job Summary

Under the direction of the Coordinator of Technology Services, this position requires and performs specialized skills and work. Work involves implementing, maintaining, servicing and monitoring computer hardware (desktops, laptops, iPads and Chromebooks), associated peripherals (printers, interactive whiteboards, external projectors, etc.), instructional applications, system applications (Windows, Office, Chrome OS, Apple iOS) and network connectivity.  Position carries out installation, testing, and technical tasks in support of computer hardware, associated peripherals, instructional applications, system applications, and network connectivity. Position provides professional, courteous and timely customer service to all staff and students.  The work can be assigned to a site or dispatched from the help desk.

Essential Duties

1. Installs and tests computer hardware, network connectivity, instructional and system applications, associated peripherals and other computer related components/equipment.
2. Maintains, repairs, upgrades, and enhances computer hardware, network connectivity, instructional and system applications, associated peripherals and other computer related components/equipment.
3. Performs system level diagnostics and preventative maintenance to ensure computer hardware, network connectivity, instructional and system applications, associated peripherals and other computer related components/equipment are
4. Responds to emergency work requests; troubleshoots system failures and errors; diagnoses, isolates, and resolves system related problems ensuring timely results and minimal disruption of
5. Skilled in the use of tools and equipment employed in testing and repairing of
6. Responds to questions and needs of end-users concerning supported
7. Interacts with other departmental team members to troubleshoot and resolve system-level
8. Updates system documentation to record installations, upgrades, configurations,
9. Utilizes appropriate safety equipment in the performance of
10. Tracks all work performed in an automated work order
11. Travels to and from schools/work sites in the performance of
12. May assist in training
13. Conforms to all departmental procedures and
14. Models nondiscriminatory practices in all

Other Duties:

1. Performs any other related duties as assigned by the Coordinator of Technology Services, Lead Technology Support Specialist, or other appropriate

Job Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

Minimum Qualifications ( Knowledge, Skills and Abilities Required)

• Must possess a High School diploma and 5 years of experience in computer support or any combination of education and experience to include industry certifications that provide the noted knowledge, skills, and, abilities to perform the essential
• Must possess significant knowledge of the operation and repair and the principles and practices used in the configuration, installation, testing, and maintenance of computer hardware, network connectivity, instructional and system applications, associated peripherals and other computer related components/equipment.
  • Experience with Dell and HP computers, Microsoft, Google, and Apple iOS operating and application systems; GoGuardian, VM Workspace One, and Apple School Manager mobile device management systems; Hewlett Packard printers, and SMART technologies is
• Must possess significant knowledge of client computer characteristics on a local area network in an active directory
  • Experience with TCP/IP, OSI model, Microsoft Active Directory, Group Policy, DHCP and DNS is
• Must possess strong troubleshooting skills and the ability to diagnose/resolve computer system, application and associated peripheral
• Must possess strong skills in the use of the instruments and tools of the
• Must possess the ability to interpret and apply specialized technical manuals and reference
• Must possess the ability to prioritize tasks in order of importance; work independently and as a team member; and establish and maintain effective working relationships with co-workers and end-users.
• Must possess a valid driver’s license with a good driving

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Duties are performed in centralized computer repair shop and/or at a school or administrative location.  While performing the duties of this job, the employee is occasionally exposed to various lighting conditions, dust and pollen, regular automobile traffic conditions while driving to/from work sites, electrical shock and toxic/caustic chemicals.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle or feel; and talk and hear. The employee is occasionally required to drive; stand; walk; climb; balance; bend; stoop; kneel; twist/turn; push/pull up to fifty (50) pounds; lift/move up to twenty (20) pounds for at least 35 feet.  Specific vision abilities required by this job include color vision, close vision, distance vision, night/dusk vision and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties are normally performed in an office environment, centralized computer rooms, on-site locations and outside in the open environment. While performing the duties of this job, the employee is occasionally exposed to various lighting conditions; moving mechanical parts; high precarious places; toxic or caustic chemicals; and risk of electrical shock. The noise level is usually moderate and occasionally loud when performing duties in centralized computer rooms.

Supervision Exercised: None

Supervision Received:  Coordinator, Technology Services

This job description in no way states or implies that these are the only duties to be performed by this employee. The Technology Support Specialist will be required to follow any other instructions and to perform any other related duties as assigned by the Coordinator of Technology Services.  Accomack County Public Schools reserves the right to update, revise or change this job description and related duties at any time.