Technical Support Manager jobs in Wilmington, DE

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager of Computing Support
  • Delaware Technical Community College
  • Wilmington, DE FULL_TIME
  • Position Details

    Position Information

    Position Title
    Manager of Computing Support

    Position Number
    94379

    Position Type
    Regular Full-Time

    Hiring Location
    Office of the President-Dover, DE

    Contact Phone Number
    302-857-1604

    Contact Email Address
    oophr@dtcc.edu

    Work Location
    George Campus-Wilmington, DE

    Position Specific Details

    Salary
    $73,698

    Classification Information

    Classification Title
    Manager of Computing Support

    Job Code
    5102 (FT), 5602 (PT)

    FLSA
    Exempt

    Position Pay Grade
    B/C 20

    Position Type
    Full-Time

    Summary Statement
    An incumbent is responsible for the daily management of customer service operations at the campus level, including supervising the daily operations of information systems support personnel involved in the installation, troubleshooting, repair and maintenance of computer and network hardware and software. Duties also include identifying campus computer needs and recommending, budgeting, quoting, purchasing, and tracking hardware and software.

    Nature and Scope
    An incumbent in this class typically reports to the director of computing support. Principal contacts are with administrators, faculty, students, technical personnel at other campuses and other educational institutions, and vendors.

    Principal Accountabilities
    An incumbent may perform any combination of the below listed accountabilities:

    1. Supervises technical staff in the installation, troubleshooting, repair, and maintenance of computers and peripherals.

    2. Supervises technical staff in the deployment, troubleshooting, designing, writing, and modifying application software.

    3. Identifies campuses’ information technology needs and recommends, budgets, quotes, purchases and tracks hardware and software.

    4. Schedules work and designates areas of responsibility including providing the IIT help desk services. Evaluates work and recommends hiring and firing.

    5. Serves as a member on several college-wide and campus committees.

    6. Develops short- and long-term plans for the campus department for submission to the director of computing support.

    7. Ensures systems security, integrity, and reliability by adhering to collegewide policies and procedures.

    8. May be required to be on call after operating hours.

    9. Performs other related duties as required

    Knowledge Skills and Abilities
    Knowledge of industry trends in technology.
    Knowledge of current Windows based PC and MAC systems.
    Knowledge of system administration.
    Knowledge of the theory, components, and configuration of a variety of LANs and WANs.
    Knowledge of the methods used in short- and long-term planning.
    Knowledge of the techniques used in performing systems analysis.
    Knowledge of the concepts, methods, and techniques of supervision.
    Knowledge of the capabilities and limitations of telecommunication technology.
    Knowledge of the theory, components, and configuration of computers.
    Knowledge of State policies in purchasing.
    Knowledge of budgeting.
    Knowledge of the concepts components, and techniques of computer network encryption and security.
    Ability to install hardware and software.
    Ability to diagnose hardware, software, and network problems, and to execute appropriate actions to correct these problems.
    Ability to write clear, concise, and informative reports.
    Ability to make prudent recommendations regarding the lease or purchase of computer hardware and software.
    Ability to communicate effectively in technical or layman’s terminology with management, system users, and vendors.
    Ability to relate to and communicate effectively with a diverse population in a multicultural environment.

    Minimum Qualifications
    Associate’s degree in Computer Information Systems or other closely related technology field or other equivalent combination of education and experience.
    Minimum of two (2) years of experience in managing technology related projects.
    Minimum of one (1) year of supervisory experience.

    Rev. 02/03/23

    Posting Details

    Posting Details

    Posting Number
    REG4098PO

    Number of Vacancies
    1

    Desired Start Date

    Position End Date (if temporary)

    Open Date
    01/31/2024

    Close Date

    Open Until Filled
    Yes

    Special Applicant Instructions

    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    Required Documents

    Required Documents
    • Resume
    • Cover Letter/Letter of Application
    • Unofficial Transcripts
    Optional Documents
    • Teaching Philosophy
    • Writing Sample
    • Curriculum Vitae
    • Other Document
    • Multi Media
    • First Letter of Reference
  • 1 Month Ago

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Collegewide Student Support Center Manager
  • Delaware Technical Community College
  • Dover, DE FULL_TIME
  • Position Details Position Information Position Title Collegewide Student Support Center Manager Position Number 90972 Position Type Regular Full-Time Hiring Location Office of the President-Dover, DE ...
  • 25 Days Ago

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Assistant Collegewide Student Support Center Manager
  • Delaware Technical Community College
  • Dover, DE FULL_TIME
  • Position Details Position Information Position Title Assistant Collegewide Student Support Center Manager Position Number 00026200 Position Type Regular Full-Time Hiring Location Office of the Preside...
  • 14 Days Ago

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Collegewide Student Support Specialist
  • Delaware Technical Community College
  • Dover, DE FULL_TIME
  • Position Details Position Information Position Title Collegewide Student Support Specialist Position Number TBD Position Type Temporary Part-Time Hiring Location Office of the President-Dover, DE Cont...
  • 1 Day Ago

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Academic Support Assistant-MET
  • Delaware Technical Community College
  • Newark, DE FULL_TIME
  • Position Details Position Information Position Title Academic Support Assistant-MET Position Number 00079996 Position Type Regular Full-Time Hiring Location Stanton Campus-Newark, DE Contact Phone Num...
  • 4 Days Ago

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Academic Support Assistant - Automotive
  • Delaware Technical Community College
  • Newark, DE FULL_TIME
  • Position Details Position Information Position Title Academic Support Assistant - Automotive Position Number TBD Position Type Temporary Part-Time Hiring Location Stanton Campus-Newark, DE Contact Pho...
  • 27 Days Ago

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0 Technical Support Manager jobs found in Wilmington, DE area

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Technical Support Specialist
  • Philadelphia Streets
  • Philadelphia, PA
  • **Technical Support Specialist** * 1234 Market St, Philadelphia, PA 19107, USA * Full-time **Company Description** Compa...
  • 3/28/2024 12:00:00 AM

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MIS Specialist
  • Oaks Integrated Care, Inc.
  • Paulsboro, NJ
  • Join our team today and immerse yourself in a rewarding career for years to come! As a MIS Specialist, you will work wit...
  • 3/28/2024 12:00:00 AM

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Clinical Client Account Manager-Remote
  • MRO Corporation
  • Norristown, PA
  • The Senior Client Account Manager's role is to oversee the day-to-day operations of their assigned clients and to develo...
  • 3/28/2024 12:00:00 AM

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IT Help Desk Level 2 Support Technician
  • Technology/Software Company
  • Mount Laurel, NJ
  • Job Description Job Description Job Summary: We are looking for a dependable, self-managed, highly professional addition...
  • 3/28/2024 12:00:00 AM

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IT Support Manager
  • London Approach
  • Concordville, PA
  • IT Support Manager Direct Hire $77,000 Year *Based on Experience* Onsite- Concordville, PA London Approach is seeking an...
  • 3/27/2024 12:00:00 AM

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SR. SERVICE DESK ANALYST - DIRECT HIRE - ONSITE - DEVAULT, PA - USC OR GC , NO C2C
  • System Soft Technologies
  • Malvern, PA
  • We are recruiting for a Sr. Service Desk Analyst. This is a direct hire opportunity. It will start out 100% onsite and c...
  • 3/27/2024 12:00:00 AM

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Information Technology Service Desk Manager
  • Addison Group
  • Pennsauken, NJ
  • POSITION OVERVIEW: The Service Manager will oversee a team of 2-3 technical support specialists and will be responsible ...
  • 3/26/2024 12:00:00 AM

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Marketing and Sales Support Manager
  • Towne Park
  • Plymouth Meeting, PA
  • SUMMARY Towne Park is an industry leading tech-enabled multi-service hospitality company and our mission is to provide t...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$133,565 to $177,985
Wilmington, Delaware area prices
were up 1.0% from a year ago

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