Technical Support Manager jobs in Youngstown, OH

FirstEnergy

About the Opportunity

Smart Meter Field Area Network Specialists perform technical analysis in support of smart meter technology used by FirstEnergy. Primary duties include field investigations of communication network issues and identifying mitigation strategies. Additional duties will include Field Technical Support of various electrical equipment across FE Territory including but are not limited to Infrared Thermal imaging of equipment in substations and on critical circuits.

This is an entry level position with multiple career paths that could lead into Engineering and Leadership positions for employees that demonstrate high performance and strong work ethic.

This position is based in Western, PA and requires travel within the FE service territory which at times requires overnight trips and longer distance travel to Ohio, Eastern Pennsylvania, as well as New Jersey, West Virgina and Maryland. This is a field specialist position, employees will be primarily outdoors on customer premises, electric line rights-of-ways and in or around electrical substations.

Responsibilities include:

• Demonstrates a solid commitment to all aspects of safety by adhering to the Company's Accident Prevention Handbook and apply this to safety in the workplace.
• Providing field support throughout Pennsylvania and Eastern Ohio Service Territory, with a willingness to work extra and/or irregular work hours which may require overnight travel.
• Professionally communicating with all project team members both internal and external. Successfully
• interacting with a variety of levels of leadership.
• Willingness to perform an Emergency Response role during emergencies and storm-related activities which may include travel to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites, when requested.
• An employee hired at a higher level will be expected to perform all the above responsibilities with more proficiency, and in a more independent manner, and will be assigned lead and additional responsibilities related to those listed above.

Standardized Summary of Qualifications:

Qualifications for the Assoc Technical Specialist

• A 2-year degree in a technical discipline plus 0-2 years of directly relevant operating experience is preferred,
• Or in lieu of degree 2 years of Relevant experience will be considered.
• Understanding of power measurement devices and wireless communication methods.
• The candidate must have strong interpersonal skills and the ability to work independently, as well as collaboratively, with multiple departments in multiple locations.
• Candidate will be required to work at outdoors at construction sites, off road sites, right of ways and customer sites, at times moving test equipment and specialty equipment to hard to access locations.

Technical Specialist would include all above, plus:

• Extensive related job experience.
• Must have demonstrated effective performance at the Associate Technical Specialist level, with proven job knowledge and maturity.

Must have a personal vehicle and ability to obtain rental vehicle to commute to various facilities and locations as required, possessing a valid driver's license. Travel expenses are reimbursed.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy Human Resources Team