Technical Support Representative jobs in Boulder, CO

Technical Support Specialist

We are searching for an experienced Technical Support Specialist at our 63rd St Operations facility.

Position Title: IT Support Technician
# of Positions to Fill: 1
Department/Program: IT 63300
Work Authorization: 100% On-Site
Campus Location: 63rd St Operations
Reports to: IT Support Supervisor
FLSA Classification: Non-Exempt/Hourly
FTE: 100% (40 hrs/week)
Compensation: $20 – $24 per hour, based on experience

Application Deadline: March 4, 2024

• All job candidates must hold a commitment to co-create a diverse and inclusive community and actively participate in related JEDI (Justice, Equity, Diversity & Inclusion) professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace.
• All job candidates must demonstrate their level of understanding of the dynamics of privilege and oppression, and the impact these have on equity, access, and opportunity.
• All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.

• High school diploma or equivalent.

• Two (2) years of experience with computer hardware and software installations and troubleshooting.
• Two (2) years of experience in a technical support/specialist role.

• High proficiency/strong working knowledge of Windows operating systems.
• High degree of interpersonal skills and the ability to work closely and effectively with a wide, diverse range of community members.
• Solid written and verbal skills.
• Comfortable working in a fast-paced team and often deadline-driven environment.
• Valid driver’s license and acceptable driving record are required.

• Bachelor’s degree in computer/data science or closely related field.
• Prior experience with multimedia technologies.
• Proficiency with Apple Macintosh OS X systems.
• Experience with Virtual Machine environment (VMware).
• Experience with MS 365 and Office suite of applications (Excel, Outlook, and Word in particular).
• Experience with network architecture including connectivity, troubleshooting, and wireless.
• Experience with mobile device operating systems (Google, Android, and Apple iOS) .
• Experience with computer hardware and electronics.

Naropa recognizes the following holidays throughout the year:

• Martin Luther King, Jr. Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Fall Break, 4th Thursday and Friday in November
• Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year’s

Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, which includes up to 2.5% employer matching, and a variety of voluntary, employee-paid supplemental insurance plans.
A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week. Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan, which includes up to 2.5% employer matching.

Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only, which includes up to 2.5% employer matching.

All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits. Full-time and part-time staff positions accrue vacation and personal time. All leave accrual rates vary based on the position, hours worked, and years of service.

The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to “touch the magic.” Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members.

Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution). Additional information can be found here: https://www.cic.edu/member-services/tuition-exchange-program.Naropa University’s commitment to diversity aligns with its highest aspirations to apply contemplative inquiry and education to explore and embody the human qualities that facilitate collaboration to create a common humanity and a just society. Individuals who have experience with and a commitment to inclusive communities are encouraged to apply. EOE

Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.