Technical Support Representative jobs in Centreville, VA

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Technical Support Representative
  • Peraton
  • Alexandria, VA FULL_TIME
  • Responsibilities

    We are seeking a Technical Support Representative to join our Peraton Team.

     

    What you’ll do:

    • Provide support for our 24x7 Helpdesk
    • Responsible for documenting all cases within our Zendesk ticketing system.
    • Escalate cases to corresponding groups as needed (Tier 3, PMO, JAMMS FSR)
    • Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets.
    • Respond to and diagnoses problems through discussion with users.
    • Ensures timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
    • Provide support to end users on a variety of issues related to the SPOT, TOPSS and JAMMS applications.
    • Respond to telephone calls, email, and personnel requests for application support.
    • Document, track, and monitor the problem to ensure a timely resolution within the Zendesk ticketing system.
    • Simulate or recreate user problems to resolve operating difficulties.

    Qualifications

    Required Qualifications

    • High School diploma
    • Minimum of 6 months to 1 year basic computer experience
    • Minimum of 1 year of experience working in a help desk environment with ServiceNow tools.
    • Must be a US Citizen and have the ability to obtain and maintain a (T4) position of Public Trust Clearance.

    Preferred Qualifications:

    • Prior experience with HHS and/or the Office of Inspector General customer, is a plus.
    • Must have great oral and written communication skills. 
    • Experience MS Office Suite, including Outlook, Word, Excel, and PowerPoint
    • Ability to effectively work independently and as a member of a team.
    • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.

    Benefits:

     

    At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way

    Peraton Overview

    Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

    Target Salary Range

    $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.
  • 1 Month Ago

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Senior Technical Manager- DoD Clearance
  • D&G Support Services, LLC
  • Fort Belvoir, VA FULL_TIME
  • Senior Technical Manager- DoD Cleared Position Job ID# 405 Job Description Summary: The Senior Technical Manager will support the Defense Logistics Agency R&D Applied Research & Testing Emergency Tech...
  • 11 Days Ago

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Technical Support
  • Delaware Nation Industries
  • Washington, DC OTHER
  • Overview This is a non-personal services contract to provide Administrative, Analyst and Advisor Services that shall support the Bureau of European and Eurasian Affairs. The United States Government s...
  • 23 Days Ago

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TECHNICAL SUPPORT
  • Veterans Sourcing Group
  • Lusby, MD CONTRACTOR,FULL_TIME
  • TECHNICAL SUPPORT Pay Rate: $23.50 Per Hour W2 Location: Lusby, MD - Onsite 6 months contract Job Description: Reviews, analyzes, and evaluates information technology systems operations. May require a...
  • 2 Days Ago

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Sales Representative
  • TruGreen - Sales Representative
  • Manassas, VA FULL_TIME
  • TruGreen is Hiring Territory Sales Representatives!At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with TruGreen is a career full of new o...
  • 2 Days Ago

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Identity Management – Operations Support
  • Parsons Technical Services, Inc.
  • Springfield, VA FULL_TIME
  • In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career worki...
  • 20 Days Ago

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0 Technical Support Representative jobs found in Centreville, VA area

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Technical Support Specialist
  • Node.Digital
  • Arlington, VA
  • Technical Support Specialist Location: Arlington, VA Must have Top Secret Security Clearance The Technical Support Speci...
  • 3/29/2024 12:00:00 AM

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Technical Support - Specialist
  • Novel Applications of Vital Information
  • Arlington, VA
  • Residency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Please not All CandidatesMust possess an Active TS cl...
  • 3/29/2024 12:00:00 AM

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Sr. Technical Support Associate
  • George Washington University
  • Washington, DC
  • I. DEPARTMENT INFORMATION Job Description Summary: GW Information Technology is the chief provider of technology service...
  • 3/29/2024 12:00:00 AM

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IT Technical Support Specialist
  • PLH Group Inc.
  • Sterling, VA
  • ** IT Technical Support Specialist** **Job Category****:** Information Technology **Requisition Number****:** ITTEC01413...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist - Lvl4
  • Solutions LLC
  • Arlington, VA
  • Title: Technical Support - Specialist Lvl4 PIPELINE Position Description: Solutions LLC is supporting our prime contract...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist
  • All Native Group
  • Arlington, VA
  • **Technical Support Specialist** Arlington, VA, USA Req #4566 Thursday, February 24, 2022 ANG is seeking a Executive Tec...
  • 3/26/2024 12:00:00 AM

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Sr. Technical Support Associate
  • George Washington University
  • Washington, DC
  • I. DEPARTMENT INFORMATION Job Description Summary: GW Information Technology is the chief provider of technology service...
  • 3/26/2024 12:00:00 AM

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Technical Support Specialist
  • Forbes Technical Consulting
  • Washington, DC
  • Technical Support Specialist Type: Full Time/Perm Location: Washington D.C Additional notes: This role is 100% onsite fr...
  • 3/25/2024 12:00:00 AM

Centreville is a census-designated place (CDP) in Fairfax County, Virginia, United States and a suburb of Washington, D.C. The population was 71,135 at the 2010 census. Centreville is approximately 20 miles (32 km) west of Washington, DC. Centreville is located at 38°50′33″N 77°26′33″W / 38.84250°N 77.44250°W / 38.84250; -77.44250 (38.842470, −77.442621). According to the United States Census Bureau (2010), the CDP has a total area of 12.04 square miles (31.2 km²), 99% of it land....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$47,740 to $61,350
Centreville, Virginia area prices
were up 1.3% from a year ago

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