Technical Support Representative jobs in Charleston, SC

Technical Support Specialist | Charleston Southern University | Charleston, SC

At our partner institution at Charleston Southern University

The Technical Support Specialist will handle incoming queries/help requests from students, faculty, staff and administration. The position reports to the User Services Lead. The position requires working closely with other IT department personnel to aid on tasks that are outside the scope of their knowledge or expertise. The Technical Support Specialist is responsible for providing support services to all users to gain full benefit from the institution’s investment in information technology and services. Support services include Network, Media, Help Desk, Training, Desktop, System Support, and software inventory management. Ability to create detailed notes of the problem the client(s) is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. The qualified individual will assist with the day-to-day operation of the institution’s computer desktop, laptops, printers and other network peripherals.

Hours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary.

This position is located on-site at Charleston Southern University.

Responsibilities:

Requirements:

Dynamic Campus Core Values:

Dynamic Campus is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.