Technical Support Representative jobs in Charlotte, NC

• Responding to phone calls, emails, and online chats from property managers and field technicians
  
• Remotely troubleshooting systems using a computer interface
  
• Reviewing and following up on CRM tasks
  
• Projects as assigned by management
  
• Assisting field technicians with questions while they are in the field performing repairs.
  
• Successfully identifying the root cause of a problem, recommending solutions, and implementing those solutions in a locker system.
  
• Creating field technician job scopes and coordinating the visit with parts shipped
  
• Working within a team to manage workload and daily activities
  
• Fully understand how to Install, configure and troubleshoot Luxer lockers, hardware & software
  
• Ability to take on new tasks and learn new technologies in a fast-paced work environment.
  
• Applying knowledge and understanding of routers/switches/firewalls
  

Requirements

• Candidates must have strong technical support experience (1-3 years of direct technical support experience).
  
• Possess a degree in a technical field or progress towards a degree in a technical field preferred
  
• Strong knowledge of the iOS ecosystem
  
• Strong communication skills, both verbal and written
  
• Troubleshooting, problem-solving, and multi-tasking skills
  
• Passionate and incredibly driven with stellar computer skills
  
• Excellent time management skills, including the ability to multitask, organize and prioritize
  
• Able to research and grasp information across multiple tools while speaking with clients
  
• Positive attitude, friendly, self-starter who can help take initiative, solution driven, adaptable, flexible, passionate and empathetic.
  

Benefits

• You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
  
• As “Luxens,” we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
  
• We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!