Technical Support Representative jobs in Colorado Springs, CO

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Technical Support Engineer
  • Tek Experts
  • Colorado, CO FULL_TIME
  • Overview

    We`re seeking a Technical Support Engineer with a passion for problem-solving to provide world-class technical support to our commercial and enterprise clients, with a focus on cloud infrastructure. This role is part of an experienced and highly collaborative technical team that supports multiple products including networking, virtualization, app development, authentication, backup, and recovery. You’ll build relationships with clients and customers, serving as the expert medium and large companies turn to for solutions to intermediate and complex problems.

     

    Driving exceptional outcomes with purpose-built solutions. 


    Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

     

    Tek Experts provides medical, dental and vision options for each employee. 

    • The salary range for Colorado residents is $23.27/hr. plus a quarterly bonus based on quality and productivity. Pay is based on several factors including, but not limited to, education, work experience, certifications, etc.
    • Medical, dental, and vision benefits, legal coverage benefits, Employee Assistance Program, and pet insurance
    • Recurring bonus opportunities for performance and referrals
    • Opportunities to earn industry-recognized certifications in more than 1,500 courses
    • A culture dedicated to promoting from within

    Responsibilities

    This role will:

    • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
    • Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
    • Escalate complex or atypical cases to higher-level technical support as needed.
    • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
    • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

    Qualifications

    In this role:

    • Proven work experience with technical/IT or technical proficiency is required.
    • Passion for solving complex technical issues.
    • Customer-centered individual who takes initiative and exceeds expectations.
  • 2 Days Ago

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Technical Support Specialist
  • Aquila Software Group
  • Colorado, CO FULL_TIME
  • Technical Support Specialist – Banking Software Cibar Inc. Full Time | Permanent | In-Office Cibar Incorporated is a financial software development company that was founded in 1969, consisting of 14 e...
  • 11 Days Ago

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Technical Sales Representative
  • Tremco CPG Inc.
  • Colorado, CO FULL_TIME
  • Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and...
  • 5 Days Ago

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TECHNICAL SALES REPRESENTATIVE
  • EUTECTIC CORPORATION
  • Colorado, CO FULL_TIME
  • Castolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. Our wear management specialists aim to provide techni...
  • 1 Month Ago

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Senior Technical Applications Support Engineer
  • Oracle
  • Colorado, CO FULL_TIME
  • The Fusion SCM Cloud Support Team is expanding to support our rapidly increasing customer base. The team partners with development in supporting new and existing customers. It is a unique opportunity ...
  • 1 Month Ago

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Technical Support Analyst II- Full-Time
  • Montrose Memorial Hospital
  • Montrose, CO FULL_TIME
  • About Montrose Regional Health: · As the leading healthcare in the Uncompahgre Valley, MRH offers patients personalized and professional healthcare backed by the latest technology experience, and part...
  • 23 Days Ago

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0 Technical Support Representative jobs found in Colorado Springs, CO area

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Help Desk Tech - Mid Shifts - TS/SCI w. CI Polygraph
  • General Dynamics Information Technology
  • Colorado Springs, CO
  • Help Desk Technician - Mid Shifts - 2200 to 0600 Transform technology into opportunity as a Help Desk Technician with GD...
  • 4/25/2024 12:00:00 AM

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Entry Level Python Programmer/Data scientist/Analyst
  • SynergisticIT
  • Colorado Springs, CO
  • t SynergisticIT, we aim to bring aboard IT professionals to help them build a rewarding career in cutting-edge technolog...
  • 4/25/2024 12:00:00 AM

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Network Administrator - Tier 2
  • Vero Networks
  • Colorado Springs, CO
  • Vero Broadband was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have...
  • 4/24/2024 12:00:00 AM

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Help Desk Support Specialist
  • GStek, Inc.
  • Colorado Springs, CO
  • GStek is seeking qualified applicants for full-time Help Desk/Desktop Support Specialist openings to provide support at ...
  • 4/23/2024 12:00:00 AM

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IT Tech Support
  • TSI Colorado
  • Colorado Springs, CO
  • Job Description Job Description Compensation: $13/hr to $45/hr; DOE Job Title: Tier I, Tier II and Tier III positions Th...
  • 4/23/2024 12:00:00 AM

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Technical Support Specialist
  • Aquila Software Group
  • Colorado Springs, CO
  • Technical Support Specialist - Banking SoftwareCibar Inc.Full Time Permanent HybridCibar Incorporatedis a financial soft...
  • 4/22/2024 12:00:00 AM

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PR023-003 - SR. SYSTEMS ENGINEER - General Interest
  • QTEC Aerospace
  • Colorado Springs, CO
  • QTEC Aerospace is seeking SR SYSTEMS ENGINEER to join our team of professionals in Colorado Springs, CO. Qualified appli...
  • 4/21/2024 12:00:00 AM

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Sr. Systems Engineer
  • Sanmina-SCI
  • Colorado Springs, CO
  • Viking Enterprise Solutions, a division of Sanmina Corporation, is responsible for the design of high performance storag...
  • 4/21/2024 12:00:00 AM

Colorado Springs is a home rule municipality that is the largest city by area in Colorado as well as the county seat and the most populous municipality of El Paso County, Colorado, United States. Colorado Springs is located in the east central portion of the state. It is situated on Fountain Creek and is located 60 miles (97 km) south of the Colorado State Capitol in Denver. At 6,035 feet (1,839 m) the city stands over 1 mile (1.6 km) above sea level, though some areas of the city are significantly higher and lower. Colorado Springs is situated near the base of Pikes Peak, which rises 14,115 f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$42,970 to $55,220
Colorado Springs, Colorado area prices
were up 2.3% from a year ago

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