Candidate needs to be local to the Cleveland, OH area and have demonstrated pc and printer break fix experience.
Description -
This customer facing, non-exempt HP Printer & PC field break/fix position provides a wide range of hardware support and related services specifically to HP’s Print & PC Products customers. This position will be based in the Cleveland, OH area. This position will be a member of a high performance team made up of self-starting, technical/mechanical service delivery professionals. Each member of the team performs installation, repair and relocation of various types of HP printers, PCs and related technology on customer sites within a defined geography. This is a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-motivated, resourceful, and driven to success.
This ever-changing environment presents each team member with daily opportunities to educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. The team is responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the Field Service Rep understands the financial aspects and business impact of what they deliver, how and why. Typical service events include, but are not limited to: Hardware repair or configuration, software and simple network components, installation, and working with escalation personnel performing and assisting in technical action plans to remediate print issues.
Demonstrated core competencies of success in this position are:
Requirements:
As a member of HP Federal, the successful candidate must be a US citizen.
Responsibilities:
Knowledge and Skills:
HP offers a comprehensive benefits package, including:
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