Technical Support Representative jobs in Dallas, TX

Security Brands, a leading manufacturer of perimeter access control devices and telephone entry systems, is seeking a highly motivated and skilled Technical Support Representative to join our team. This is an exciting entry-level opportunity for individuals looking to kickstart their career. As a Technical Support Representative at Security Brands Inc., you will play a vital role in providing exceptional customer support and technical assistance to our valued clients.

Position: Technical Support Representative
Location: Garland, TX
Type: Full-time
Level: Entry Level

Responsibilities:
1. Handle inbound customer inquiries via phone, email, or ticket system, providing timely and accurate technical support and troubleshooting assistance for our perimeter access control devices and telephone entry systems.
2. Collaborate with customers to identify and resolve product-related issues,
escalating more complex cases to senior support staff when necessary.
3. Assist customers with installation, configuration, and setup of our products, offering
step-by-step guidance as needed.

Qualifications:
1. High school diploma or equivalent is required. A degree or certification in a
technical field is a plus
2. Previous experience in technical support
3. Basic understanding of access control systems, security devices, or
telecommunication systems will be an advantage.
4. Strong problem-solving skills with an ability to analyze and troubleshoot
technical issues efficiently.

Join us at Security Brands Inc., and become a part of a dynamic team. We offer a supportive work environment, opportunities for professional growth, health benefits and competitive compensation packages. To apply, please submit your resume.

We look forward to reviewing your application and finding the right candidate to contribute to our mission of providing reliable and innovative security solutions.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• Monday to Friday

Work Location: In person