Technical Support Representative jobs in Dothan, AL

Duties and Responsibilities:

• Troubleshoot and maintain TSS hardware components
  • Fault isolate/replace displays/monitors, and computer equipment/peripherals, e.g., hard drives, video cards, desktops/laptops, printers, etc. as necessary
• Troubleshoot, isolate, and resolve software problems
  • Perform step-by-step procedures for acquiring and installing software upgrades and patches
  • Evaluate local conditions and make proper decisions in conjunction with the Contractor’s TSSC
  • Load operating systems and applications as required
  • Update existing software and site data as required
• Perform start-up and shut-down procedures
• Perform system back-up procedures
• Train FAA personnel on TSS maintenance and operation
• Operate TSS for proficiency, recurrent. and qualification training
• Brief FAA and Contractor management on simulator performance and utilization
• Develop and maintain site simulator utilization reports reflecting frequency and type of training done
• Backup and manage scenario data
• Act as a Pseudo Pilot when needed (the TSS Pseudo Pilot simulates aircraft movement at an airport and engages/communicates with an ATCT controller as a pilot.)
• Tower Simulation Scenario development:
  • Determine step-by-step procedures for building scenarios
  • Incorporate the training objectives into the development of the training scenarios
  • Create scenarios at the request of the FAA with minimal assistance
  • Train personnel identified by the FAA to create and maintain scenarios.

Qualifications:

Required:

• Knowledge of computer hardware and operating system software similar to, or more complex than the TSS
• Minimum of four (4) years of FAA or US Military ATC experience, or a minimum of four (4) years of combined FAA and US Military ATC experience, or a degree in Air Traffic Control or Air Traffic Management from the Air Traffic Collegiate Training Initiative (AT-CTI). List of approved AT-CTI colleges and universities can be found at: https://www.faa.gov/jobs/students/schools/

Skills/Abilities/Certifications:

• Certification Requirements
• As required for Remote Pilot Operators

Other:

• Clearance Level Must Be Able to Obtain: Public Trust
• Potential for Teleworking: No
• Travel: As Required