Technical Support Representative jobs in Fort Lauderdale, FL

Recently Added Technical Support Representative jobs

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Technical Support Representative
  • TradeStation Group
  • Plantation, FL FULL_TIME

  • Job Details








    Who We Are:


    TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.


    What We Are Looking For:


    The Technical Support Representative is responsible for education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to insure proper service. The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different markets.

    What You'll Be Doing:


    • Assist clients and internal team members with escalated technical issues via telephone and email

    • Train clients on our proprietary trading software, acting as a subject matter expert for our customers

    • Act as liaison with other departments to drive resolutions for escalated issues

    • Ability to take ownership of issue reporting and resolution follow-up

    • Deliver Client Service and Account assistance for web, mobile and platform access points

    • Troubleshoot client software and hardware to resolve customer impacting items

    • Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts

    • Participate in product testing and QA review




    The Skills You Bring:


    • Constantly strive to educate and train other employees and clients

    • Strong desire to help others

    • Ability to deliver customer service excellence in all actions

    • Possess superior oral and written communication skills

    • Must be dependable, punctual and able to work in a dynamic fun work environment

    • Must have a confident and positive attitude that supports the goals of service excellence

    • Team player with strong leadership skills

    • Proficient in the areas of Technical Support and Client Services

    • Troubleshooting skills, with the ability to work through complex application and reported issues


    Minimum Qualifications:


    • Bachelor's degree (Preferably Computer Science, MIT, IT, Finance or related discipline)

    • 3-5 years of Technical Support experience

    • Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)


    Desired Qualifications:


    • CompTIA Core Certification (IT Fundamentals, A , Network , Security )

    • Securities Industry qualifications: Series 7, 63 & 3


    What We Offer:


    • Collaborative work environment

    • Competitive Pay

    • Yearly bonus and generous 401k plan

    • Comprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!

    • Generous Paid Time Off plans

    • Flexible working environment

    • TradeStation Account employee benefits, as well as full access to trading education materials

    • Pay Range (US) $48-60K (Countries outside of the US have differing ranges in accordance with local labor markets)




    TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.


  • 4 Days Ago
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FINANCE MANAGER - TECHNICAL ACCOUNTING
  • Seminole Hard Rock Support Services
  • Davie, FL FULL_TIME
  • Overview This position is responsible for managing all technical accounting and related reporting of Hard Rock’s global businesses. This role is also instrumental in providing financial leadership and...
  • 13 Days Ago
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Admissions Representative
  • Florida Technical College
  • Pembroke, FL FULL_TIME
  • The Admissions Representative is responsible for all recruiting functions as well as promoting NUC University as a school of choice to interested candidates. Additionally, the Admissions Representativ...
  • 5 Days Ago
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L2 Technical Support Engineer
  • HC-Resource
  • Fort Lauderdale, FL FULL_TIME
  • HC-Resource is seeking a highly skilled and driven Level 2 Technical Support Engineer to join an expanding team within a thriving MSP catering to small to medium-sized businesses in Fort Lauderdale. T...
  • 2 Days Ago
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Technical Support Advisor-Hybrid
  • The Cigna Group
  • Miramar, FL FULL_TIME
  • Role Summary: As a Production Support Analyst, you will support a range of applications and processes primarily focusing on member enrollment, eligibility processing, and document creation. A Producti...
  • 7 Days Ago
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Drafter / Technical Support
  • MandiCasa Hollywood
  • Hollywood, FL FULL_TIME
  • Job Description: We are seeking a skilled Technical Support / Drafter to join our team. In this role, you will be responsible for providing technical support to our clients and assisting with drafting...
  • 8 Days Ago
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0 Technical Support Representative jobs found in Fort Lauderdale, FL area

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Technical Support Specialist
  • Salt (FinTech for Cannabis)
  • Aventura, FL
  • Job Description: Entry-Level Technical Support Representative About the Company Actively servicing over 2,000 dispensari...
  • 4/19/2024 12:00:00 AM
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Technical Support Representative
  • Wholesale Distributor - Broward County
  • Fort Lauderdale, FL
  • Job Description Job Description Technical Support Representative Technical Support Representative position focuses on so...
  • 4/19/2024 12:00:00 AM
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Customer Technical Support
  • ZYBRA
  • Fort Lauderdale, FL
  • Company Description Zybra is a leading provider of state-of-the-art automated bike rental systems based in Fort Lauderda...
  • 4/18/2024 12:00:00 AM
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Technical Support Engineer
  • Atlas Search
  • Miami, FL
  • One of the most reputable Hedge Funds in the NY area that has been around since the 1960's. They've consistently been kn...
  • 4/18/2024 12:00:00 AM
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Technical Support Specialist
  • Salt (fintech For Cannabis)
  • North Miami Beach, FL
  • Job Description: Entry-Level Technical Support Representative About the Company Actively servicing over 2,000 dispensari...
  • 4/16/2024 12:00:00 AM
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Software Training and Technical Support Specialist
  • Forian Inc.
  • Fort Lauderdale, FL
  • **Software Training and Technical Support Specialist** **CORE RESPONSIBILITIES:** * Training clients on system functiona...
  • 4/16/2024 12:00:00 AM
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Customer Technical Support
  • Zybra
  • Fort Lauderdale, FL
  • Company Description Zybra is a leading provider of state-of-the-art automated bike rental systems based in Fort Lauderda...
  • 4/16/2024 12:00:00 AM
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Technical Support Specialist for Security Systems
  • AT&I Systems
  • Cooper City, FL
  • Job Description Job Description Job Description: Technical Support Specialist Supervisor: Installation Manager Position ...
  • 4/15/2024 12:00:00 AM
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About Fort Lauderdale, Florida

Fort Lauderdale (/ˈlɔːdərdeɪl/) is a city in the U.S. state of Florida, 28 miles (45 km) north of Miami. It is the county seat of Broward County. As of the 2017[update] census, the city has an estimated population of 180,072. Fort Lauderdale is a principal city of the Miami metropolitan area, which was home to an estimated 6,158,824 people in 2017. The city is a popular tourist destination, with an average year-round temperature of 75.5 °F (24.2 °C) and 3,000 hours of sunshine per year. Greater Fort Lauderdale, encompassing all of Broward County, hosted 12 million visitors in 2012, including...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$41,718 to $53,611
Fort Lauderdale, Florida area prices
were up 2.9% from a year ago
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What does a Technical Support Representative do?

Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
January 13, 2023
Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
April 27, 2023
Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023