Technical Support Representative jobs in Hopkinsville, KY

Seeking former astronauts, brain surgeons, rocket techs, bio-mechanical engineers, mutants, mad scientists, happy scientists, knights of the round table, telekinetics, gypsies, super heroes, and saints. Qualified applicants will have prior experience with customers who believe they are all of the above and consider it a personal challenge to deliver unparalleled customer service to all of them. We want “fixers.” Basically if you can disassemble a car blind folded and put it together again by moving the parts with your mind then there might be a place for you at IWAE. If you can make it through the laser grid motion detector to fill out the application and then complete the bonus aptitude tests, we will consider making a place for you in our elite squadron of clandestine HVAC Support Specialists. Good luck! And may the odds be ever in your favor!

PS. You cannot wear your spandex costume to work. The customers will not be able to see it and your cape could be a safety hazard.

HVAC Technical Support Job Duties

• Respond to customer technical concerns or questions via phone and/or email.
• Maintain a high level of customer service when addressing customer problems via phone or email.
• Ability to answer technical questions the sales team may have both quickly and reliably.

Qualifications

• Formal Mechanical Skills
• Comfort using phone and email to communicate with customers, coworkers, and vendors.
• Customer service experience a plus.'

'Work Remotely No Preferred HVAC experience but not required

Job Type: Full-time

Pay: $15.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• HVAC: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Hickory, KY 42051: Relocate before starting work (Required)

Work Location: In person