Tier 1 Technical Support Representative
Company Overview
Tachus Fiber Internet (Tachus) is seeking an outstanding individual to fill the role of Tier 1 Technical Support Representative. Tachus is a fiber broadband internet provider delivering service to the Greater Houston area since 2018. Tachus is dedicated to enhancing the lives of its customers through best-in-class access to fast, reliable digital services and unmatched customer service. This approach has resulted in Tachus' industry leading Net Promoter Score from its rapidly growing customer base of over 42,000 households. The candidate will be joining a team that brings decades of IT, infrastructure, and technology experience with a proven track record of building and growing highly successful businesses.
The Tier 1 Technical Support Representative responsibilities will include providing high-quality technical assistance, support, and excellent customer service in a bustling call center environment. The job requires a strong foundation in technical knowledge and a genuine interest in technical concerns. You must possess the necessary skills and passion to tackle the intricacies of the role effectively. Strong teamwork skills are crucial for successful collaboration across the organization to address customer inquiries and further Tachus’ objectives. In addition to serving as the first point of contact for technical requests received via various channels, you may also assist other internal teams such as senior NOC Agents, Field Service Techs, Customer Service, Sales, or Marketing as needed. This position offers a unique opportunity to combine care agent and tech support roles, presenting a rewarding entry-level opportunity in technology.
Roles and Responsibilities
Knowledge and Experience
Working Conditions
Join a market distruptor and enjoy competitive compensation and comprehensive benefits including medical, dental, vision, 401k, disability, critical illness, accident benefits and paid-time-off, in a fun, flexible work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. Starting Pay is based on experience. This is an in-person full-time position located in The Woodlands, Texas. Relocation will not be provided.Must be authorized to work in the United States and pass a background and drug screen.
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