Technical Support Representative jobs in Lansing, MI
Recently Added Technical Support Representative jobs
(JVD) Technical Support - Hybrid
- Royalty Staffing
-
Rapids, MI
FULL_TIME
-
To resolve issues on the first call while offering clear, and professional navigational instruction. It will own the customer experience as they provide world-class service by accurately assessing their needs which could include but not be limited to new device set-ups, explaining device features and how to utilize them, changing passwords, adjusting billing, updating account information, arranging product solutions and suggesting upsells on products &services.
Responsibilities- Build customer relationships via inbound calls, email, and chat.
- Interact with a diverse demographic of customers daily to identify their needs and provide technical solutions.
- Appropriately handle and maintain customer proprietary information in accordance with outlined Standard Operating Procedures.
- Ability to navigate through applications including Rev.io and other software while simultaneously directing and being attentive during interaction with customers.
- Assist in placing new service orders, existing change orders, service transfers, and refunds.
- Stay up to date with telecommunication product knowledge, pricing plans, and service features through continuous learning and self-development.
- Work in a team environment to help promote yourself and the team as the clear choice for customers to do business with.
- Document all customer interactions.
- Follow established call center scripts and processes.
- Meet personal and team goals and metrics.
- Attend training to maintain up-to-date skills and knowledge.
Benefits- Competitive pay with the opportunity for annual increases
- Generous benefits package including:
- 100% company paid Medical plan for you and your eligible dependents
- Health Savings Account
- Employer Paid Life Insurance
- Employer-Paid Long-Term Disability
- Dental Insurance
- Short-Term Disability
- Life/AD&D for employees, spouses, and children
- 401(k) program with employer match up to 8%
- Liberal paid time off paid sick time, and paid holidays
- Paid day off for your birthday
- Paid trip after 10 years of consecutive service
- Book Purchase Program
- Clear Rate Phone/Internet Service Credit
- In-building café with games, pool tables, and a 9-hole putting green
- Free in-building fitness center
- Fun company events and contests in and outside the office throughout the year.
Qualifications
Education- High School Diploma and general education required, Bachelor’s Degree preferred.
Experience- Preferred knowledge (Rev.io, VFO, CenturyLink platforms)
- Basic understanding of office and computer systems/software (Outlook, Excel, Word,etc.)
- Minimum 1 year proven Customer Support experience or Client Service experience Knowledge
- Preferred Telecommunication products (Wireless, VoIP, Hosted PBX, POTS, DSL)
Skills- Strong soft skills and communication skills
- Can demonstrate empathy, listening skills, and speaking skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- 3 Days Ago
Technical Support Specialist - 658
- Relapath
-
Lansing, MI
FULL_TIME
- Relapath is currently looking for a Technical Support Specialist. This is a one-year opportunity offering competitive salary and benefits. This is a hybrid position requiring 2 days per week in the La...
- 25 Days Ago
Legislative Aide/Policy Services
- Office of State Representative Phil Skaggs
-
Lansing, MI
FULL_TIME
- Description The Legislative Aide/Policy Services performs research and assists with the development of legislation to help the Member accomplish their legislative agenda. The ideal candidate is famili...
- 25 Days Ago
Automotive Technical Sales Representative
- Jeg's Automotive, LLC
-
Lansing, MI
FULL_TIME
- Job title: Automotive Technical Sales Associate Job type: Full-Time Onsite/Remote potential Location: 101 Jegs Place, Delaware, OH 43015 The JEGs Story: Why do millions depend on JEGS for their high-p...
- Just Posted
Technical Sales Representative
- Neff Automation
-
Lansing, MI
FULL_TIME
- Technical Sales Representative - Competitive Market Wages Salary Range: $105,000 - $125,000 based on experience Who is NEFF? At the heart of NEFF Automation is a team of engineers, dedicated customer ...
- 4 Days Ago
Technical Sales Representative
- NonStop Consulting
-
Mason, MI
FULL_TIME
- Full Training & Support Provided - No Experience Necessary We've partnered with a lead manufacturer of specialty oils and lubricants, and hiring for multiple sales professionals. Responsibilities- Ide...
- 29 Days Ago
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0 Technical Support Representative jobs found in Lansing, MI area
System Analyst
- Brooksource
-
Lansing, MI
- System Analyst Hybrid: Lansing, MI We are seeking an experienced IT professional proficient in installation, configurati...
- 4/18/2024 12:00:00 AM
IT Support Specialist
- Creative Financial Staffing
-
East Lansing, MI
- Position: IT Support Specialist Location: E. Lansing, MI area (Hybrid) Job Type: Full-Time / Temporary or Temp-To-Hire A...
- 4/18/2024 12:00:00 AM
Microsoft Dynamics Developer
- Predica Inc
-
Lansing, MI
- Potential contract to hire - If selected for employment, you must be able to submit proof of legal right to work in the ...
- 4/17/2024 12:00:00 AM
Field Engineer
- WSI Technologies
-
Lansing, MI
- Job Description | Field Engineer Classification: Hourly, Non-Exempt Updated as of 03/26/2024 OVERVIEW WSI Technologies (...
- 4/17/2024 12:00:00 AM
Technical Support Professional
- TimeKeeping Systems, Inc.
-
- We are looking to add an Information Technology Support Professional to our growing Guard1 team. Responsibilities • Prov...
- 4/16/2024 12:00:00 AM
System Analyst
- Brooksource
-
Lansing, MI
- System Analyst Hybrid: Lansing, MI We are seeking an experienced IT professional proficient in installation, configurati...
- 4/15/2024 12:00:00 AM
Refractory Business Development Manager
- Plibrico Company LLC
-
Lansing, MI
- Job Description Job Description JOB SUMMARY Under the direction of the Vice President of Sales, the Business Development...
- 4/15/2024 12:00:00 AM
Tech Support Specialist
- Creative Financial Staffing
-
East Lansing, MI
- Position: IT Support (Temp-to-Hire) An outstanding SaaS company located near the East Lansing, MI area is looking to add...
- 4/14/2024 12:00:00 AM
About Lansing, Michigan
Lansing /ˈlænsɪŋ/ is the capital of the U.S. state of Michigan. It is mostly in Ingham County, although portions of the city extend west into Eaton County and north into Clinton County. The 2010 Census placed the city's population at 114,297, making it the fifth largest city in Michigan. The population of its Metropolitan Statistical Area (MSA) was 464,036, while the even larger Combined Statistical Area (CSA) population, which includes Shiawassee County, was 534,684. It was named the new state capital of Michigan in 1847, ten years after Michigan became a state.
The Lansing metropolitan area,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$41,804 to $53,722
Lansing, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Technical Support Representative do?
Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
January 13, 2023
Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
April 27, 2023
Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023