Technical Support Representative jobs in New Britain, CT

Job Description :

• The Phlebotomist Patient Services Representative - Floater (PSR - Float) represents the face of our company to patients, both as part of their health routine and for insights into life-defining health decisions.
• The PSR Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
• This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP)

Job Requirements :

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills including pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Committed to all policies & procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Phlebotomist Patient Services Representative - Floater must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center / In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients;

ability to accelerate and embrace change; and knowledge of our business.

Required Education :

• High school diploma or equivalent.
• Medical training : medical assistant or paramedic training preferred.
• Phlebotomy certification preferred.
• Required in California, Nevada, and Washington.

Work Experience :

• Three years of phlebotomy experience is required, inclusive of pediatric, geriatric, and capillary collections.
• Minimum years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment is preferred.
• Keyboard / data entry experience.

Additional Job Details :

Availability is needed between Monday -Friday between am- : pm with alternating Saturdays.

Benefits :

• Medical, Vision, and Dental Insurance Plans
• k Retirement Fund
4 hours ago