Technical Support Representative jobs in Phoenix, AZ

5
Technical Support Representative
  • 5th HQ
  • Phoenix, AZ FULL_TIME
  • We are seeking for a Technical Support Representative for our West Coast clients. The ideal candidate is responsible for ensuring the satisfaction of the clients and the development of a trusting relationship with existing clients and prospective clients. Tech Support will help clients, present new products, optimal performance, diagnosing and or preventing problems, how to repair, and maintain equipment, following company procedures in the assigned area (Western territories).

    DUTIES AND RESPONSABILITIES
    • Follow up regularly after closing a sale to ensure client satisfaction or when needed.
    • Respond promptly to customer technical queries and concerns to find solutions and defuse tension.
    • Respond quickly to customer problems.
    • Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.
    • Demonstrate how to use the equipment and achieve optimal performance of the equipment.
    • Explain issues with equipment and repairs to customers.
    • Follow all company’s filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.
    • Build and develop positive relationships with customers.
    • Present new or additional products and services to existing customers.
    • Send reports on sales activity, accounts status and possible issues.
    REQUIRED SKILLS AND KNOWLEDGE
    • Proven experience as Technical Service Representative.
    • Experience in customer service is a plus.
    • Ability to troubleshoot, test, repair, service and troubleshoot technical equipment.
    • Great mechanical aptitude and attention to detail.
    • Excellent communication, interpersonal and diagnostic skills. Assertiveness and confidence.
    • Must be able to read blueprints and diagrams.
    • Ability to work independently without much supervision and effectively manage time.
    • Ability to multitask.
    • Teamwork and motivational skills.
    • Proficient in MS Office; familiarity with Salesforce or similar.
    • Bachelor’s degree and/ or Minimum of 3 years’ experience as technical account representative.
    • Spanish is a plus.

  • 24 Days Ago

A
Technical Support Representative
  • Adopt Technologies
  • Phoenix, AZ FULL_TIME
  • The Technical Support Representative role is responsible for ensuring customer service requests are resolved in a timely manner while achieving industry‐leading customer satisfaction scores. The Techn...
  • 1 Month Ago

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Technical Support Specialist - Hybrid Position (PHX)
  • US-based Technical Concierge Company
  • Phoenix, AZ FULL_TIME
  • Technical Support Specialist - HYBRID (PHX)The Technical Support Specialist role involves delivering Tier 1-3 Tech Support through chat or email across various technology platforms. This hybrid positi...
  • 15 Days Ago

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Tier 2 Technical Support Representative / Service Engineer
  • PK Tech
  • Phoenix, AZ FULL_TIME
  • BEFORE APPLYING, PLEASE MAKE SURE YOU MEET THE REQUIRED CRITERIA BELOW: 1) You live within 30-45 minutes of Central and Camelback in Phoenix during rush hour. 2) Your current email address does not en...
  • 6 Days Ago

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Desktop Support Technician
  • GTN Technical Staffing
  • Phoenix, AZ FULL_TIME
  • Desktop Support TechnicianHIGHLIGHTSLocation: Phoenix, AZ 85012 - ONSITE to start; HYBRID schedule offered after trainingSchedule: 8:00am - 5:00pm / Monday - FridayPosition Type: Contract to hireHourl...
  • 3 Days Ago

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Outside Sales Representative (Phoenix, AZ)
  • Intelligent Technical Solutions
  • Phoenix, AZ FULL_TIME
  • Do you view yourself as a special and uniquely talented person?Would you be interested in a sales position that would also see you act as more of a: business advisor, problem solver and/or helper?If s...
  • 2 Days Ago

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0 Technical Support Representative jobs found in Phoenix, AZ area

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Technical Support Specialist
  • Visionaire Partners
  • Chandler, AZ
  • Technical Support Analyst This is a new opportunity for a Technical Support Analyst / Help Desk Analyst to join a dynami...
  • 3/28/2024 12:00:00 AM

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Technical Support Analyst
  • Beacon Hill Staffing Group, LLC
  • Tempe, AZ
  • Are you a technical support specialist, seeking an enterprise, technology driven employer, to where you can have the opp...
  • 3/28/2024 12:00:00 AM

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Technical Support Technician Intermediate - IT264TSSJT2 - NP
  • PEAK Technical Staffing USA
  • Tempe, AZ
  • At Jacobs, we re partnering across the globe to create the best project outcomes by maximizing the design, digital techn...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist
  • Collabera
  • Chandler, AZ
  • Job Description Job Description About the Role: We are seeking an Internal Employee Technology Support role for a global...
  • 3/28/2024 12:00:00 AM

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Technical Support Customer Service Representative - Tier 1
  • Savvas Learning Co.
  • Chandler, AZ
  • **Technical Support Customer Service Representative - Tier 1** 3075 W Ray Rd, Chandler, AZ 85226, USA Req #261 Wednesday...
  • 3/28/2024 12:00:00 AM

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Technical Support Rep
  • Global Channel Management, Inc.
  • Tempe, AZ
  • Job Description: Technical Support Rep needs 3 years' work experience as an IT or Desktop Support Technician Technical S...
  • 3/27/2024 12:00:00 AM

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VIP/C Suite IT Technical Support
  • The Peak Organization
  • Scottsdale, AZ
  • Job Description Job Description We are seeking an IT Support Lead technician and Senior Technician to join our team on s...
  • 3/27/2024 12:00:00 AM

S
Field Service Engineer/Technical Support
  • Screen SPE USA
  • Phoenix, AZ
  • Job Description Job Description Responsibilities: · Provide onsite support for installation, maintenance, and site suppo...
  • 3/24/2024 12:00:00 AM

Phoenix is in the southwestern United States, in the south-central portion of Arizona; about halfway between Tucson to the southeast and Flagstaff to the north. By car, the city is approximately 150 miles (240 kilometers) north of the US-Mexico border at Sonoyta and 180 mi (290 km) north of the border at Nogales. The metropolitan area is known as the "Valley of the Sun" due to its location in the Salt River Valley. It lies at a mean elevation of 1,086 feet (331 m), in the northern reaches of the Sonoran Desert. Other than the mountains in and around the city, the topography of Phoenix is gener...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$42,517 to $54,639
Phoenix, Arizona area prices
were up 2.2% from a year ago

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