Technical Support Representative jobs in Providence, RI

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Technical Support Representative
  • Apex Systems
  • Smithfield, RI FULL_TIME
  • Company DescriptionApex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needsJob DescriptionPosition Summary: This entry level position requires the prompt technical responses to questions from  store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfactionDuties: Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly. Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided. Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.QualificationsExperience: A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in a service oriented call center, preferred Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferredAdditional InformationApply Now! All your information will be kept confidential according to EEO guidelines.
  • 4 Days Ago

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SEASONAL TECHNICAL SUPPORT INTERN
  • State of Rhode Island
  • Providence, RI INTERN
  • The State is accepting online applications for available Seasonal Technical Support Intern positions.A position in this classification compiles, updates and analyzes extremely complex sets of data for...
  • 10 Days Ago

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Technical Support Manager
  • Robert Half
  • New York, NY PER_DIEM
  • As a Technical Support Manager, you will play a crucial role in ensuring the smooth operation of our IT services, systems, and cybersecurity measures. You will be responsible for providing technical e...
  • 4 Days Ago

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L3 Technical Support
  • Integrated Resources, Inc
  • Providence, RI FULL_TIME
  • This is a Field Technician role that requires travel to a list of sites below. Mileage can be expensed for travel between sites. This position is the L3 in person contact for clients experiencing tech...
  • 18 Days Ago

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Technical Support Analyst
  • Rhode Island Blood Center
  • Providence, RI FULL_TIME
  • Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
  • 1 Month Ago

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SEASONAL TECHNICAL SUPPORT INTERN
  • State of Rhode Island
  • Statewide, RI INTERN
  • The State is accepting online applications for available Seasonal Technical Support Intern positions.A position in this classification compiles, updates and analyzes extremely complex sets of data for...
  • 2 Months Ago

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0 Technical Support Representative jobs found in Providence, RI area

A
IT Technical Support Specialist
  • Automated Health Systems, Inc.
  • Marlborough, MA
  • IT Technical Support Specialist at Automated Health Systems Job Description Automated Health Systems, a dynamic and entr...
  • 3/18/2024 12:00:00 AM

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*Application Technical Specialist I
  • Veterans Sourcing Group
  • Smithfield, RI
  • Job title: Technical Support Specialist Pay rate: $17.24/hr W2 Location: Smithfield, RI Duration: 12 months This is a ca...
  • 3/18/2024 12:00:00 AM

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Senior Systems Engineer
  • CCS
  • Providence, RI
  • Job Description Job Description Custom Computer Specialists is looking for a Senior Systems Engineer with strong Microso...
  • 3/18/2024 12:00:00 AM

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Helpdesk Engineer
  • HCH ENTERPRISES LLC
  • Warwick, RI
  • Job Description Job Description HCH Enterprises, LLC is seeking a Helpdesk Engineer to support our managed services prac...
  • 3/18/2024 12:00:00 AM

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Technical Support Engineer
  • EdgeTech
  • West Wareham, MA
  • Job Description Job Description EdgeTech is a leading manufacturer of underwater technology solutions. The company is kn...
  • 3/16/2024 12:00:00 AM

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Technical Support Engineer SOC Marlborough, USA Fully Remote
  • Careerbuilder
  • Marlborough, MA
  • Technical Support Engineer (North America) About us Corero Network Security is a leading provider of Distributed Denial ...
  • 3/15/2024 12:00:00 AM

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Senior Implementation Consultant
  • Hexagon Asset Lifecycle Intelligence
  • North Scituate, MA
  • Responsibilities/Main Activities: Hexagon Asset Lifecycle Intelligence (ALI) is looking for an experienced Senior Implem...
  • 3/15/2024 12:00:00 AM

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System Administrator
  • Delphi-US
  • Providence, RI
  • Job Description Job Description Title: System Administrator (Contract) - Job#4833 Location: Providence, RI area/hybrid (...
  • 3/14/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$45,321 to $58,241
Providence, Rhode Island area prices
were up 1.6% from a year ago

Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
January 13, 2023
Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
April 27, 2023
Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023