Technical Support Representative jobs in Queens Village, NY

*We are recognized as one of the top 5000 on Inc. Magazine’s Annual List of America’s Fastest-
Growing Private Companies and one of the winners of USPAACC's "Fast 100 Asian American
Business Awards". *

Since 2003, we have dedicated ourselves to growing the unique needs of small and medium-sized
businesses by putting people before profits. Within 10 years, we emerged as one of the fastest-
growing payments processing companies in the U.S. Differentiated from the mega credit card processing providers, our consultants and support team speak the languages our clients speak, and we focus on ingenious customer service, care, support, and reasonable pricing. Our success story has seen us serving over 22,000 clients across the nation.

Apply today if you are excited about this challenging and highly-rewarding position!

To learn more about us please visit us at: http://www.uprocessing.com

We are an E-Verify employer!

Responsibilities included but are not limited to:

• Prepare, install, and configure software & hardware for deployment
• Onboard and train new users for newly deployed software and hardware
• Perform remote troubleshooting over the phone and through remote control tools
• Identify and analyze issues for software and/or hardware
• Partner with the Operations and Sales departments to provide the best solution for POS inquiries
• Collect feedback from end-users and work with the Development team for future product improvement
• Assist in inventory tracking and management

Qualifications:

• Basic knowledge of computer systems, software, and equipment connectivity
• Strong problem-solving and analytical skills
• Excellent and adaptable communication skills
• Bilingual in Chinese
• Previous POS support related experience is a plus

Benefits:

• We offer medical, vision and dental insurance
• We offer 401k retirement plan with company match
• We offer quarterly performance review for potential quarterly salary increase
• We provide on-the-job training to get you familiar with the industry and the job
• We have a very energetic and fun work environment surrounded by young, entrepreneurial professionals

Compensation:

• A monthly base salary from $3,000 in the beginning, follow with the quarterly salary increase based on performance.

Must be authorized to work in the US at the time of hire.

*This is a non-exempt position*