Technical Support Representative jobs in Racine, WI

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Purpose:

The Technical Support Specialist provides day-to-day technical support to employees, laptop/desktop systems, software, phones, and network infrastructure.

Nature of Duties:

• Maintaining and supporting the Desktop environment, Installing, configuring and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment and network issues in a heterogeneous, fast-paced manufacturing environment.
• Maintaining passwords, data integrity and file system security for the desktop environment.
• Communicating technical information to both technical and nontechnical operations personnel.
• Recommending hardware and software solutions, including new acquisitions and upgrades.
• Creating user accounts.
• Imaging PCs and laptops.
• Desktop phone support in a VoIP environment, and cell phone user support.
• Resolving anti-virus/anti-spam issues on user computers.
• Working with customer systems to resolve network related issues.
• Providing “help desk” support, resolving user problems with desktop applications, workstations, and peripheral equipment.
• Installing and maintaining application and desktop software products.
• Installing and supporting label printers and barcode scanners in the manufacturing environment.
• May participate in the development of information technology and infrastructure projects.
• May conduct training programs designed to educate users about basic and specialized applications.

Education and Experience:

• The ability to participate in a 24x7 on call rotation.
• G Suite/Gmail familiarity.
• 2 to 3 years experience in a Windows/ChromeOS environment.
• Experience with
  • MS Office products
  • AD Users and Computers Account Administration
  • MS Security Administration
  • Basic knowledge of networking (Cabling, switches)
  • Microsoft Anti-Virus software.
  • Disk-imaging products.
• Certificate/diploma from college or technical school, or a minimum one year of related experience and/or training, or equivalent combination of education and experience.
• Ability to lift equipment weighing up to 50 lbs.

Sanmina is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity