Technical Support Representative jobs in Raleigh, NC

Company Overview

Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture which encourages innovation and provides opportunities for individual career growth. Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio.

Position Overview
This critical team member will be providing customer service, technical support and product recommendations to our reseller channel and consumers via phone and email.

Qualified Candidates will have:

• Professional, high energy, communication skills (written and verbal).
• 3 years of experience in a customer service environment.
• Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics.
• Ability to respond to customer inquiries by researching status of orders for repair, return or servicing.
• Desire to build customer relationships.
• Technical aptitude.
• Strong attention to detail, highly organized, and computer literate.
• Ability to work well in a fast-paced professional office environment.

For 40 years, Extron, headquartered in Anaheim, California, has been a leading developer and manufacturer of professional AV system products. Extron products are used to integrate video and audio into presentation systems for today's high tech boardrooms, presentation/training centers, university lecture halls, and other applications. Our corporate philosophy is founded on three concepts: Service, Support, and Solutions - S3. By following this standard, Extron has become one of the leading providers of products and training to the professional AV industry.

As an industry leader, Extron is committed to maintaining the outstanding level of quality services our customers expect. We strive to continually provide Service, Support, and Solutions - S3 to our customers. Our customers are our most important asset, and our employees are essential in maintaining that asset.

We are currently seeking quality individuals who can help us grow, and who desire to achieve a professional and rewarding career opportunity. Extron offers top industry salaries, and a competitive benefits package that includes medical, dental, vision, a 401k program with employer match, tuition reimbursement, and much more!

Extron is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact an Extron Electronics Human Resources Representative at Extronhreeo@extron.com. Please indicate the specific assistance needed. This option is reserved for the use of individuals with disabilities only.

Please No Phone Calls
EOE M/F/V/D

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Help Desk Call center: 3 years (Required)

Ability to Commute:

• Raleigh, NC 27604 (Required)

Work Location: Hybrid remote in Raleigh, NC 27604