Technical Support Representative jobs in San Bernardino, CA

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Technical Support Coordinator
  • Multiquip Inc.
  • San Bernardino, CA FULL_TIME
  • Overview

    This position is responsible for providing service related support for MQ Power equipment (Generators/Air compressors). The individual will assist customers through electrical, mechanical and hydraulic troubleshooting methods through various channels such as phone or email. If information is not available, the individual will undertake all efforts to research and establish the information needed.

     

    Location for this position is hybrid (Remote and San Bernardino Office)

    Responsibilities

    • Answers customer technical inquiries and troubleshooting requests.
    • Ascertains equipment issues by listening to customers and taking notes.
    • Analyze troubleshooting codes, symptoms, electrical data and engine data to determine cause of failure or imminent failure.
    • Able to recognize recurring patterns that indicate potential failure trends and make accurate repair recommendations.
    • Initiates appropriate telephone follow up to ensure complete customer satisfaction
    • Responsible for emailing and communicating technical support documentation to customers.
    • Responsible for reporting customer contact information, service issues, and summarizing important facts for each incident reviewed.
    • Maintains accurate information to enable prompt answers to customer inquiries.
    • Able to clearly and effectively communicate with customers, co-workers, supervisors and other departments to continuously improve customer service.
    • Complies with departmental and company policies and procedures
    • Constantly reviews the collected technical support information for accuracy and updates as necessary
    • Researches equipment and components to develop test and repair procedures, troubleshooting techniques and documents the same
    • Contributes topics and solutions to FAQ database
    • Assists in the creation of technical information documents
    • Provides a pleasant and positive attitude with customers and co-workers
    • Performs other duties that may be assigned

    Qualifications

    • Associates Degree or equivalent from a two year college or technical school
    • 3-5 years electromechanical experience and or training/education/hands-on service repair
    • Comprehensive understanding of mechanical, electrical diagrams and functionality
    • Knowledge in reading and understanding electrical wiring and hydraulic schematics
    • Ability to interpret a variety of instructions through digital photos, oral or diagram form
    • Troubleshooting skills and experience is required
    • Strong interpersonal customer service and telephone skills
    • Candidate must be familiar with Microsoft Office applications and have the ability to accurately and proficiently enter information into computer systems
    • Ability to work independently and multi-task

    Compensation and Benefits

    • Base pay range of $25 - $28 an hour  annual bonus
    • Hybrid Schedule
    • 11 paid Holidays
    • Generous Paid Time Off - Accrues at a rate of 4 weeks per year to start
    • Volunteer Time Off
    • Company Paid Parental Leave
    • Excellent Benefits Package with Affordable HMO & PPO Medical Plan Options
    • Vision & Dental Plans (with Orthodontic Coverage)
    • Company Paid Basic Life, AD&D, & Long Term Disability Insurance
    • Retirement Planning - 401(k) plan including Discretionary Company Match
    • Tuition Reimbursement 
    • Employee Assistance Program
    • Metlife Hyatt Legal & AFLAC benefit plans available 

    Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.

    Employment is subject to pre-employment physical, drug-screening and background investigation.  E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates’ legal right to work in the U.S. 

    Multiquip Inc. is proud to be an Equal Opportunity Employer.  All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class. 

    The information available below link is provided in good faith to comply with the Machine-Readable Files (MRF) provision of the Transparency in Coverage Final Rule (TCFR). These files are extensive collections of data to be ingested and read by machines and are not intended for member use. 

    Access files: https://web.healthsparq.com/healthsparq/public/#/one/insurerCode=BSCA_I&brandCode=BSCA/machine-readable-transparency-in-coverage

    To learn more about the TCFR and the MRF provision, refer to this Centers for Medicare & Medicaid Services page

    Data Privacy and Collection Notice (multiquip.com)  https://www.multiquip.com/multiquip/data-privacy-and-collection-notice.htm   

  • 23 Days Ago

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Technical Support Analyst
  • Reveille Technologies
  • Redlands, CA FULL_TIME
  • Job DetailsMinimum Requirements:Associate s Degree OR High School Diploma/GED minimum of 4 years of full-time work experience in Information Technology, or related field. 4 years of experience with pr...
  • 12 Days Ago

M
Generator Technical Support Coordinator (PE)
  • Multiquip Inc.
  • San Bernardino, CA FULL_TIME
  • Overview This position is responsible for providing service related support for MQ Power equipment (Generators/Air compressors). The individual will assist customers through electrical, mechanical and...
  • 14 Days Ago

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Program Manager - QA/QC, Technical Support
  • ESRI
  • Redlands, CA FULL_TIME
  • Overview We seek a highly skilled and detail-oriented individual to join our Technical Support team as a QA/QC Program Manager. In this role, you will be responsible for ensuring the quality and accur...
  • 2 Days Ago

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Customer support representative
  • T&R Frameworks
  • Highland, CA FULL_TIME
  • Who We Are : T&R Frameworks is a San Bernadino based, competitive, rapidly expanding marketing and sales firm. We have laid out an aggressive expansion plan to expand into new markets in 2024 and need...
  • 23 Days Ago

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CUSTOMER SUPPORT REPRESENTATIVE
  • Reigning Enterprises Inc
  • Coachella, CA FULL_TIME
  • Reigning Enterprise, inc. is a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand ...
  • 3 Days Ago

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0 Technical Support Representative jobs found in San Bernardino, CA area

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Technical Support/ Customer Service Associate
  • Renogy
  • Ontario, CA
  • **Job Summary:** The Technical Support S pecialist is a key role that provides outstanding service to our customers. The...
  • 3/28/2024 12:00:00 AM

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Manager of Surveillance Systems
  • San Manuel Band of Mission Indians
  • Highland, CA
  • Under the direction of the Director, Surveillance Technical, the Manager, Surveillance Systems is responsible for oversi...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist (Apple Devices and Amazon Hosting)
  • Firm Media Inc
  • Ontario, CA
  • Job Description Job Description Company Overview: We are a dynamic and innovative company seeking a skilled Technical Su...
  • 3/27/2024 12:00:00 AM

O
On-site Technical Support
  • OSTechnical
  • Placentia, CA
  • Job Description Job Description We are seeking a highly motivated and customer-focused individual to join our Client's t...
  • 3/27/2024 12:00:00 AM

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Field Network Technician
  • Brightwing
  • San Bernardino, CA
  • Job Description Job Description Job Summary: The Field/Network Technician performs on-site or in-house servicing, repair...
  • 3/26/2024 12:00:00 AM

D
Senior Specialist Customer Technical Support - Remote, 2nd Shift
  • Danaher Corporation
  • Brea, CA
  • Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than ...
  • 3/25/2024 12:00:00 AM

H
Maximo Technical Specialist
  • Harvest Technical Services, Inc.
  • La Verne, CA
  • Job Description Job Description *This position is hybrid in La Verne, CA Job Description: We’re looking for someone who ...
  • 3/25/2024 12:00:00 AM

S
Sales Application Engineer - Inland Empire (S3)
  • Steven Engineering, Inc.
  • San Bernardino, CA
  • QUALIFICATIONS: • Bachelor’s degree in electrical or mechanical engineering preferred. • Electrical, electronic and/or p...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 59.6 square miles (154 km2), of which 59.2 square miles (153 km2) is land and 0.4 square miles (1.0 km2), or 0.74%, is water. The city lies in the San Bernardino foothills and the eastern portion of the San Bernardino Valley, roughly 60 miles (97 km) east of Los Angeles. Some major geographical features of the city include the San Bernardino Mountains and the San Bernardino National Forest, in which the city's northernmost neighborhood, Arrowhead Springs, is located; the Cajon Pass adjacent to the northwest border; City...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$45,852 to $58,925
San Bernardino, California area prices
were up 3.0% from a year ago

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