Technical Support Representative jobs in San Diego, CA
Recently Added Technical Support Representative jobs
Technical Support Representative
- IPS- Integrated Practice Solutions
-
San Marcos, CA
FULL_TIME
-
Our Company:
At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.
PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: Deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.
PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.
Magic Touch is a technology company that provides software solutions tailored exclusively for dental lab manufacturers. The company's software is designed to help manufacturers streamline their operations, manage inventory, track sales, and enhance customer relationships. With a focus on innovation and customer satisfaction, Magic Touch is a trusted partner for dental manufacturers of all sizes. If you are passionate about technology and the dental industry, Seamlessly Efficient may be the right place for you.
The (Customer Support) Department:
The Customer Support department provides excellent customer service to all customers calling in by ensuring customers’ needs are met and by going above and beyond their expectations. The department is team-oriented, customer-focused environment in a setting where innovation, collaboration, and integrity are rewarded.
The Career Opportunity:
The primary responsibilities will be to answer support calls and emails, triage, analyze, reproduce reports issues, enter support tickets, escalate, and follow through to resolution. Depending on interests, experiences, and skill set, additional opportunities include systems administration, database coding in T-SQL, database administration in Microsoft SQL Server, Power Shell scripting, installations, upgrades, help documentation, virtual server and hardware administration, software usability, testing, design, maintenance, and interfacing with the QA department.
The position is based in San Marcos, CA, and is an onsite position.
Areas of Accountability:
The Software Support Specialist has responsibility for the following outcomes:- Ticket Management: Properly prioritize and maintain consistency across tickets assigned to you along with the department’s overall queue. Adhere to all SOPs on a consistent basis.
- Customer Satisfaction: Maintain a happy, friendly, and professional demeanor when providing service to all customers. Understand customer communications thoroughly and concisely. Collect pertinent facts and information in a timely manner. Evaluate problems to develop solutions.
- Collaboration: Interact with all departments when appropriate to gather information, provide feedback regarding workflows, and perform knowledge transfers.
Education:
Bachelor's (Preferred)
Experience:
Windows: 10 years (Preferred)
CRM software: 5 years (Preferred)
Technical support: 5 years (Preferred)
Microsoft Windows Server: 2 years (Preferred)
At Magic Touch (part of the PracticeTek family of companies) we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $33,050 - $68,650 for this position.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law. - 26 Days Ago
IT Technical Support Representative
- HTB Business Solutions
-
San Marcos, CA
CONTRACTOR,FULL_TIME
- Job Overview:We are seeking a highly motivated and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing tech...
- 4 Days Ago
Call Center Representative, Technical Support
- SPECTRUM
-
San Diego, CA
FULL_TIME
- Do you want to join a Fortune - 100 company? The benefits are clear:Base Pay is $20.00/hr (plus Shift Diff pay potential for weekend and late shifts) with opportunity for accelerated Career Progressio...
- 8 Days Ago
Technical Support Representative (Tier 1)
- VERVE CLOUD INC
-
San Diego, CA
FULL_TIME
- DescriptionOUR HISTORYVerve Cloud Inc. is a Nationwide cloud-based voice, internet and unified communication service provider. We operate a fault-tolerant and multi-carrier network infrastructure that...
- 1 Month Ago
Call Center Representative, Technical Support
- SPECTRUM
-
San Diego, CA
FULL_TIME
- Do you want to join a Fortune - 100 company? The benefits are clear:Base Pay is $20.00/hr (plus Shift Diff pay potential for weekend and late shifts) with opportunity for accelerated Career Progressio...
- 8 Days Ago
Account Representative
- PEAK Technical Staffing USA
-
Oceanside, CA
FULL_TIME
- We succeed when our employees succeed. Looking for motivated individuals with strong communication skills who are eager to take on new challenges in a fast-paced environment. We want candidates lookin...
- 13 Days Ago
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0 Technical Support Representative jobs found in San Diego, CA area
Tier I Technical Support Specialist (Graveyard)
- Platform Science Inc.
-
San Diego, CA
- **Safety** **,** **Driver Experience** One Team We proudly welcome people of various backgrounds, abilities, and perspec...
- 4/19/2024 12:00:00 AM
Help Desk Support Specialist (Carlsbad, CA)
- Expedition Communications, LLC
-
Carlsbad, CA
- **Help Desk Support Specialist (Carlsbad, CA)** 5 months ago Carlsbad, CA Full-Time **JOB TITLE:** Help Desk Support Spe...
- 4/19/2024 12:00:00 AM
Technical Support Representative
- ChiroTouch
-
San Marcos, CA
- Our Company: At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for...
- 4/17/2024 12:00:00 AM
Technical Support Specialist - Remote US
- Vets Hired
-
San Diego, CA
- About the job Technical Support Specialist - Remote US Apply today if you: Are passionate about the customer experience ...
- 4/17/2024 12:00:00 AM
Scientific Technical Support Specialist, SynBio, AMER
- Twist Bioscience Corporation
-
Carlsbad, CA
- **Scientific Technical Support Specialist, SynBio, AMER** at Twist Bioscience USA - Carlsbad, CA The Scientific Technica...
- 4/17/2024 12:00:00 AM
Technical Support Engineer
- Magnit
-
San Diego, CA
- Job Title: Senior Technical Support Engineer This is a temporary role through Magnit Global supporting one of the world’...
- 4/17/2024 12:00:00 AM
Administrative and Technical Support Specialist
- Amentum
-
San Diego, CA
- Amentum is seeking highly motivated, self-starting office Administrative Support. Applicants selected will be subject to...
- 4/16/2024 12:00:00 AM
Remote Customer Technical Support Specialist (French Bilingual Required)
- Tandem Diabetes Care Inc.
-
San Diego, CA
- ** Remote Customer Technical Support Specialist (French Bilingual Required)** **Job Category****:** Technical Service **...
- 4/15/2024 12:00:00 AM
About San Diego, California
According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents.
The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$46,382 to $59,605
San Diego, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago
What does a Technical Support Representative do?
Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
January 13, 2023
Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
April 27, 2023
Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023