Technical Support Representative jobs in Springfield, IL

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area.  Join our team and become a part of our new growth and bright future!  We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Part Time Field Support Representative for our Litchfield, IL Terminal!

Pay: $17.60/Hour

Hours: Monday - Friday, 2pm - 11:30pm

POSITION SUMMARY:

Providing general clerical support to Daily Dispatch and drivers.  Handling OS&D (overages, shortages, and damages) issues and providing excellent customer service to both internal and external customers.

ESSENTIAL FUNCTIONS:

• Prepare paperwork for launching drivers
• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
• Provide clerical support for Operations
• Complete daily reports for OS&D, payroll, driver hours, and attendance
• Contact customers to schedule appointments, residential, and driver collect/COD shipments
• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
• Dispatch pickups to Drivers and answer Driver questions
• Check in drivers, ensuring their paperwork is intact and complete
• Collect and review all driver paperwork for accuracy
• Help educate drivers on proper paperwork completion
• Enter Driver Vehicle Inspection Report data
• Scan bills of lading, delivery receipts, manifests, strip sheets
• Image and index all documents to the central imaging system
• Work in Imaging Check to ensure all documents have been scanned
• Perform other data entry as needed
• Perform other duties as needed
  
  

MINIMUM REQUIREMENTS:

• High School completion or equivalent
• Computer skills including Microsoft Office
• Data entry, 10-key and typing experience
• Detail-oriented, organized
• Good communication skills- verbal and written
• Excellent customer service skills
• Problem solver, self-motivated
• Ability to multi-task in a fast-paced environment and react to change productively
• Ability to work in a team as well as individually
• Excellent attendance
  
  

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Primarily sedentary work, which involves sitting most of the time 
• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects   
• The general office environment is favorable;  Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; 
• Visual Acuity including regular use of items including a computer screen or monitor
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
• Talking and hearing required to communicate with and listen to others to share or receive information;  May be occasionally exposed to noise including telephone, office machinery, and conversations of others
  
  

To navigate to the Dohrn Transfer Career Center and apply for this position, please go to dohrntransfer.balancetrak.com and select the Litchfield, IL location.

Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.