Technical Support Representative jobs in Tacoma, WA

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Technical Support Engineer
  • Shape Technologies Group
  • Kent, WA FULL_TIME
  • General Purpose:

    Provide technical phone support to customers who are diagnosing, troubleshooting, repairing or debugging system issues.    

    Major Duties and Responsibilities:

    • Functions as first point of contact for customers in relation to system technical application support by phone, fax or email.
    • Offer troubleshooting advice to customer’s to resolve equipment related issues.
    • Analyzes, classifies, tracks, investigates, researches and resolves all assigned support/service problems and issues in a timely, effective manner.
    • Displays a comprehensive understanding of product support documentation.
    • Facilitates prompt, open, complete and direct communication with customers.
    • Ensures company and customer expectations are aligned and defines criteria for successful resolution of customer issues.
    • Follows documented escalates process and recommends onsite support for issues that cannot be resolved in a timely manner.
    • Analyzes and provides effective resolutions to customers in an efficient manner.
    • Reports detailed notes on issues in the CRM tool to ensure customer problems are documented and resolved.
    • Provides non business hours telephone customer support on a rotation.
    • Work with FSE’s to help resolve difficult service issues.
    • Complete all required administrative documentation in a timely manner.
    • Adhere to company RMA policy and documentation of customer identified system defects.
    • Travel occasionally – 20%
    • Perform other duties as required.

     

    Knowledge, Skills and Abilities:

    • Comprehensive knowledge of company products preferred.
    • Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
    • Familiar with PC utilizing Windows, Word and Excel, and CAM
    • High level of interpersonal skills to work effectively with others and to resolve stressful situations.
    • Strong oral and written communication skills.
    • Positive attitude and ability to build strong customer relations.
    • Demonstrated ability for innovative/creative thinking.
    • Strong analytical skills.

     

    Supervisory Responsibility:

    None

     

    Equipment used:

    • Standard office equipment

     

    Education/Experience and/or Training:

    • AA degree in Electronics, Robotics or Mech. or a minimum of 2 years college/technical school training.
    • Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment.
    • Experienced in CNC programming (Allen Bradley 9 Series Controllers, preferred).

     

     

  • 1 Month Ago

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Technical Representative (Roofing)
  • CentiMark Corporation
  • Seattle, WA FULL_TIME
  • CentiMark Corporation, the nation's leader in the commercial/industrial roofing industry, has an exceptional opportunity for an entry-level Technical Representative to support Sales Representatives in...
  • 4 Days Ago

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Technical Representative (Roofing)
  • CentiMark Corporation
  • Seattle, WA FULL_TIME
  • CentiMark Corporation, the nation's leader in the commercial/industrial roofing industry, has an exceptional opportunity for an entry-level Technical Representative to support Sales Representatives in...
  • 4 Days Ago

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Technical Sales Representative (Commercial Laundry)
  • Kao Corporation
  • Tacoma, WA FULL_TIME
  • Washing Systems, LLC (WSI), now part of the Kao family of companies, seeks a highly, self-motivated, Technical Sales Representative (TSR), to join our thriving team. WSI is the largest supplier of com...
  • 1 Day Ago

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IT Support Representative
  • Fireside Home Solutions
  • Auburn, WA FULL_TIME
  • POSITION TYPE: Full-Time, Hourly LOCATION: Auburn, WA PAY RANGE: $18.00-$24.00 BENEFITS: Medical, Dental, Vision, 401K, Profit Sharing RESPONSIBILITIES: Providing on-site end user support Assist with ...
  • Just Posted

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Customer Support Representative Grade 1-3
  • Covington Water District
  • Covington, WA FULL_TIME
  • Incumbent is responsible for performing a variety of customer service-oriented activities; primarily providing customer service directly to the public both at the front counter as well as over the tel...
  • 17 Days Ago

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0 Technical Support Representative jobs found in Tacoma, WA area

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Technical Support Specialist
  • Akkodis
  • Seattle, WA
  • You will be responsible for integrating retail stores with the client inventory technology. You will play a key role in ...
  • 4/22/2024 12:00:00 AM

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Technical Support Specialist
  • VENDNOVATION LLC
  • Redmond, WA
  • Job Description Job Description Vendnovation provides web-based automated dispensing solutions to multiple industries fo...
  • 4/22/2024 12:00:00 AM

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Technical Support Specialist
  • iSpot
  • Bellevue, WA
  • **About iSpot** iSpot.tv helps advertisers measure the brand and business impact of TV and streaming advertising, from c...
  • 4/22/2024 12:00:00 AM

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Senior Technical Support Specialist
  • Motion Recruitment Partners Llc
  • Manchester, WA
  • Senior Technical Support SpecialistManchester, TennesseeOnsiteContract$25/hr - $30/hrOur client, which is a leading coff...
  • 4/22/2024 12:00:00 AM

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Technical Support Specialist II - Quality Assurance
  • Accretive Technology Group
  • Seattle, WA
  • Job Description Job Description This role is fully remote in the following states: Arizona, California, Colorado, Florid...
  • 4/22/2024 12:00:00 AM

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Technical Support Analyst
  • Paccar Winch
  • Renton, WA
  • Technical Support Analyst Apply now Apply nowApply NowStart applying with LinkedInStartPlease wait...Date: Apr 15, 2024L...
  • 4/22/2024 12:00:00 AM

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Technical Support Specialist
  • RS&A LLC
  • Woodinville, WA
  • Job Description Job Description Who we are: Summit is a highly responsive service company in the medical imaging industr...
  • 4/21/2024 12:00:00 AM

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Technical Support Specialist
  • S&K Technologies, Inc.
  • Bremerton, WA
  • **Job Details** **Technical Support Specialist - (TECHSUPSPE_COMPANY_4.10)** This details all the information about the ...
  • 4/19/2024 12:00:00 AM

Tacoma (/təˈkoʊmə/ tə-KOH-mə) is a mid-sized urban port city and the county seat of Pierce County, Washington, United States. The city is on Washington's Puget Sound, 32 miles (51 km) southwest of Seattle (of which it is the largest satellite city), 31 miles (50 km) northeast of the state capital, Olympia, and 58 miles (93 km) northwest of Mount Rainier National Park. The population was 198,397, according to the 2010 census. Tacoma is the second-largest city in the Puget Sound area and the third largest in the state. Tacoma also serves as the center of business activity for the South Sound re...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$46,425 to $59,660
Tacoma, Washington area prices
were up 2.8% from a year ago

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