Technical Support Representative jobs in Wilmington, DE

Quantic is a cloud-based Point of Sale System Solution company based in King of Prussia PA. We are looking for a full-time contract or salaried Technical Support Representative and OnBoarding Coordinator who can communicate with clients and perform troubleshooting with POS issues including basic network connectivity issues.

The candidate should be flexible to work on either Saturday or Sunday if needed.

Additional responsibilities for the position include:

• Resolving Trouble tickets with the given SLA
• POS Programming
• Communicating with clients
• Understanding POS reports
• Remote POS Installs
• Hardware Configuration and Shipping
• Technical Documentation

Job Type: Full-time

Pay: $34,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• West Chester, PA 19380: Relocate before starting work (Required)

Work Location: In person